Data Entry Customer Service

Trey Roberts

**** ******** ****., ************, ** 46268

Phone: 937-***-**** E-Mail: ***.******@*****.***

Objective

I’m a resourceful and determined professional eager to obtain a position within a company that will utilize my customer service skills and challenge my problem-solving and communication skills. Looking forward to continuing to grow my experience in the insurance industry. Experience

TCR GROUP LLC January 2021 – Current

Owner - Auction and ecommerce business.

Delaware Life Insurance March 2017 – January 2021

10/2019-1/2021 - Operations Consultant – Assisting with developing new policies and procedures to work with a new operational system for processing Delaware Life Business. Developed workflows for operations. Assisted in Zendesk development as a System Administrator. Assisted in Operations including Quality Assurance, Processing, Licensing, Suitability, follow-up and issuing contracts. 8/2018-10/2019 – New Business Support/Premiere – Processed suitability applications while working alongside compliance. Working with various departments while using and navigating systems to help provide information and assist agents and back-office personnel to get contracts issued. Notify business partners of any issues or errors with processing applications. 3/2017 – 8/2018 Customer Service Coordinator Annuities Comcast July 2013 – March 2017

Customer Account Executive/Sales/Tech Support/Retention/Team Leader - Selling products and services and retaining business. Assisting customers with technical issues with products and the customer web portal. Assisting team members with questions and help coach any areas of improvement. Tom Wood Automotive April 2012 – July 2013

Sales and Leasing Consultant

Lifetouch Studios 2011 - 2013

Sales/Photography

LKQ/Keystone 2009 - 2011

Warehouse Supervisor

Education

International College of Broadcasting 2006 - 2009

Associates of Science in Video Production and Audio Recording Engineering 2

IUPUI 2010 - 2012

Bachelor of Media Arts

Skills

Customer Service, Processing, Data Entry, Sales, Audio Engineering, Video Production, Photography, Motion Graphics, Graphic Design

Certificates/License

FINRA SIE and Series 6

References

Available upon request

Contact this candidate