Customer Service Specialist

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ROBERT

BROMLEY

R

B

**** ******* **, **********, ** 55343, 612-***-****, ************@*****.*** Dedicated professional with demonstrated strengths in customer service,time management and sales. Exceeding 30-50 percent above goal every month, year after year. Communication style is caring yet persuasive with consumers as well as business relationships while creating a sense of urgency. I am able to overcome objections and provide solutions to suit clients and business needs. Motivated individual with the capability to troubleshoot problems and build successful solutions. Excellent verbal and written skills with a strong background in cultivating positive relationships. I aim to exceed my goals while being reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help companies to succeed while adhering to career objective to the highest of standards possible.

• Team player. • Goal orientated. • Time management.

• Multi-tasking. • Critical thinking. • Contract negotiations.

• Skip tracing. • Sales driven.

Collection Specialist - Student Loans June 2007 - August 2022 Iqor Plymouth, MN

• Develop lasting relationship with customers through out the 9-12 month process for student loan recoveries. Communicate compassionately with consumers to understand the reasons for delinquency and cultivate a resolution that fits there present needs.

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• Advise management of daily goal projections that have been completed. Helped train new hires on how to approach customers and how to over come stall tactics, to help drive closing rates.

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• Coordinate management to improve production and approach to consumers /3rd parties monthly. Perform administrative tasks expertly, including updating accounts and producing professional business correspondence.

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• Executed sales above and beyond monthly goals set by management. The ability to Overcome new objectives daily to suit company needs at any given time while staying 100 percent compliant with present day federal and client regulations.

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• Educated customers about the terms of there contracts and payment requirements. Collection Specialist - Department Of Education June 2006 - June 2007 Collect Corp St. Louis Park, MN

• Research to locate delinquent consumers.

EDUCATION

AWARDS

• Educated customers about the terms of contracts and payment options.

• Resolved outstanding debts and secure payments

• Managed complete compliance with federal, state, and local laws governing collection practices.

• Exceed monthly goals by negotiating with consumers about the various option to get out of default. High school diploma June 2002

Spring Lake Park High School, Spring Lake Park, Mn 2012 -2013 Portfolio Management Vendor Conference Award - Top Performer - Sallie Mae portfolio. 2014 -2019 Portfolio Management Vendor Conference Award - Top Performer - Navient / Great Lakes Higher Education portfolio.

Founding member of the Million Dollar Club, collectioning over $1,017,680.00 in new money for the month of Feb,2018.

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