Payment Specialist Service Representative
Resume:
Jamaica Stump
Newton, NC *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Senior task based Specialist/payment specialist
ProHealthDesk, LLC - Gastonia, NC
September 2022 to January 2023
As a task based Specialist I researched and entered all insurance information for patients,recorded the copay and deductible amounts and made sure all information needed for appointments is verified. I also processed claims to the clearinghouse for processing and added modifiers to claims where needed. As a payment specialist I applied insurance payments for different clients. I transfer monies and process credit cards if on file. If there is a claim denial I notate in patient account and add to spreadsheet to correct. I also apply payments for the receipt book. I responded to emails and corrected any issues within the accounts for any claims issues or billing purposes. Agent/Customer Service
Concentrix - Hickory, NC
August 2017 to September 2022
I am a customer service representative for Anthem Duals for Medicare and Medicaid. I answer phone calls and search claims and provide benefit information for providers as well as searching cpt codes for pre authorization.. I do everything I possibly can to please the member or provider calling in for information. I use at least 9 different systems to perform my work and notate everything that is said in every conversation.
Server
Red Lobster - Hickory, NC
February 2011 to March 2020
I strive to give a great guest experience by being prompt and alert to what the guest needs. I assure to bring out the meal correctly and provide great customer care. I ensure that all money transfers are made promptly and correct. I have acquired a numerous amount of regulars in my time of serving. I enjoy working with the public and bringing delight to the atmosphere in which they have chosen to dine. Education
GED
Catawba Valley Community College
Skills
• Call Center
• Customer Service
• Customer Care
• CSR
• Bartending
• Cash Handling
• Serving Experience
• Upselling
• CPT Coding
Additional Information
I have been in customer service for more than 10 years, and I absolutely love working with the public. I have over 10 years of cash handling experience along without any mistakes. I ensure to provide the best guest experience therefore the customer always returns!
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