Service Representative Administrative Assistant

Diana Gonzalez

**** ***** ** **** ** Burlington, NC 27217 984-***-**** *****.***********@*****.***

Professional Profile

Intelligent and analytical professional committed to exceeding job requirements on a daily basis seeking employment within an industry-leading healthcare organization. Caring, compassionate and determined medical professional recognized for consistently excelling at all assigned duties seeking to turn medical education into continuation of rewarding career within a dynamic healthcare facility.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPM

Skills: Following directions; Independent thinker – requires minimal supervision; Flexible; Willing to learn new things; Able to work independently

Languages: Spanish

Key Qualifications

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

Education

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2022

Fully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Experience

SITEL Group- Miami, FL

Work from home

Customer Service Representative 11/21/2022- present

-Receiving calls from customers for orders they made Bath and Body Works online purchases.

Customer Service Representative 06/08/2022-08/18/2022

-Receiving calls from members about their UnitedHealthcare Insurance.

Food Lion– Durham, NC

10/2019-04/2021

Cashier

Provided customer service.

Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts.

Processed merchandise returns or exchanges

E&R Financial Tax Solutions– Burlington, NC

02/2018-06/2018

Administrative Assistant/Secretary

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.

Documented information updated files or paperwork and maintained documents such as correspondence or other material.

Provided excellent customer service to both staff and visitors.

Scheduled and confirmed appointments for clients, customers, and supervisors

DL Delivery– Burlington, NC

06/2013-11/2017

Administrative Assistant/Secretary

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.

Documented information updated files or paperwork and maintained documents such as correspondence or other material.

Scheduled and confirmed appointments for customers.

Filling employee’s hours of work and paystub

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