Support Specialist Desk

**** ******** **. ***

Houston, tx. *****

Mobile 713-***-****

E-mail *********@*****.***

Greg Trahan

Education

****- **** *.*. ****** High School Houston, TX.

Radio and Television 2 yrs

1977-1980 San Jacinto College North Houston, TX.

Electronic Technology/Information Technology

Completed 2 year course in Radio and Television service and repair.

4 years in Electronic Technology, Analog and Digital

NASA/JSC Wire Wrap Board PCB Soldering CERT

ITIL (Information Technology Infrastructure Library)

ITSM (IT Service Management)

Professional experience

12-17-2001 - Current GC Services Houston, TX.

IT Service Desk Specialist

Company Infrastructure Enterprise Support and External Clients.

WFH Remote Desktop to Mainframe, (networking, routers, vpn, domain, unix/universe. Salesforce/Remedy, tracking/completing service calls, via phone support, email support, local intranet support. Customer Relation Skills plus……

11-25-1996 – 12-15-2001 Convergys Houston, TX.

Technical Support Specialist

3rd Level Enterprise Technical Support

1991 - 1996 Olsten Temporary Services Houston, TX.

Field Service Technician

Field Service Enterprise Support G.E. Computer Services

1983 - 1991 Loral Information Systems NASA, JSC

Sr. Field Lead Technician

Lead Field Service Support to NASA and Contractors.

1979- 1983 Bell Atlantic Corporation Houston, TX.

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