Repair Technician Services Manager

Kevin James Oliver

** **** ***** ***** ******* NC• (c) 954- 646-5129 • **************@*****.***

Professional Summary

Able to quickly learn and master new technology.Equally successful in both team and self-directed settings.

Friendly, open and committed to building a customer base by providing a positive service experience. Looking to obtain a position that would allow me to use my skills, to my and the company's best potential. Skills

● Clear and effective communication

● Highly reliable

● Engaging personality

● Positive attitude

● Knowledge of craft and microbrews

● Creative mixology and Classic cocktails

● Liquor, beer and wine knowledge

● MICROS, Clover, Two Touch POS

Employment

Downtown Computers Fortlauderdale Fl

10/2020- current

• Responding to helpdesk requests for computer hardware,printing problems,etc.

• Onsite service requests to install configure or Diagnose hardware & software for desktops,laptops & Tablet pc’s etc.

• Perform routine helpdesk functions such as password resets, software upgrades and updates on computers

• Identify and troubleshoot for issues and provides resolutions quickly and efficiently. Gq’s Craft House Sunrise Fl

11//2017- 10/2019

• Ran Front and Back of House Operations (KeyHolder Cash Drop Inventory etc)

• Notified management of ordering needs (beer, wine, paper goods, etc.).

• Closed out cash register and prepared cashier report.

• Managed strict beverage control to minimize waste.

• Served each guest courteously, quickly and efficiently.

• Maintained full knowledge of beverage lists and promotions. Total Wine Coral Springs Fl

10/2015 - 11/2016

Full Time Wine Associate Beer Dept lead (Cicerone Level 1 Certification)

In charge of day to operations of beer operation

Received Cicerone Level 1 Certification

Lead All Beer Events inside store

Gained and large a great amount of knowledge from different brewers and reps

Built a great customer following

Received customer compliments on a weekly basis

TigerDirect/Systemax Deerfield FL

10/2011 - 05/15/2015

Services Manager

Was sought out by management(M.Basehart GM) to return to store

Instrumental in returning and exceeding the TechShop department standards

Held accountability and performance reviews daily

Addressed Customer and employee complaints

Increased Customer and employee experiences

integrated several new practices into daily operations Techzilla/Saveology Margate FL

10/2013 - 04/2014

Hardware Tech/Technician Trainer

Job functions included: ensuring all technicians follow same procedures

Ensuring Technicians were placed in proper repair departments

Ensuring all technicians follow all protocols

Keeping line of communication open between technician and Service Advisors and Management

Diagnosing and checking avail upgrade on 10+ units a day

Advanced repair on Alienware,ASUS,Custom Builds,etc Geek Squad, Coral Springs FL

07/2007- 07/2011

Repair Technician

Job functions included: Remove of virus/Spyware, Install system upgrades (memory, hard drive, printer)

Install and configured many software including but not limited to gaming titles music production & imaging

Performed O.S. install windows 98,2000,XP,vista home-ultimate

Replace numerous hardware hard drive, power supplies, LAN cards Etc.

Advanced troubleshooting Diagnosing customers computers and various other items on a daily basis

Key Information Solutions, Coconut Creek FL

03/2006 - 05/2007

On Call Hardware/Network Tech

Experience with Microsoft Workstation and Server Operating Systems.

Trained multiple office staff in basic and advanced system operations

Job functions included: Remove virus/Spyware, Install system upgrades and maintenance

Education

McArthur High School Hollywood, FL 2001

High School Diploma

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