Service Representative Customer
Resume:
Lisa Swader
One Hundred Two Pine Drive
Troy, Missouri 63379
Experienced professional seeking employment where my talents and expertise in customer service will be an asset to the organization.
Work Experience
Residence Inn by Marriott-O’Fallon, Missouri
July 2018-Present
Front Desk Agent
• First point of contact for hotel guests, providing excellent service at check-in throughout entire guest stay.
• Responsible for preparing for guest arrivals including room assignments, billing, Bonvoy membership status, guest requests and proper coding.
• Handle in house guest complaints by listening, emphasize, apologize, resolve, and notify method.
• Maintain shift notes and communicate with hotel staff about daily activities, issues, concerns, and ways to provide an exemplary experience for the guests.
• Provide concierge service for the guests by assisting them with restaurant reservations, transportation options, attraction information, and business services.
• Detail oriented with maintaining Marriott brand standards for customer service.
• Assist with sales with uncovering additional business opportunities for the hotel.
• Expert with Fosse property management system
• Award winning employee with Commonwealth hotels. Awarded Empowerment Award, Driving Revenue Award and Associate of the year for 2020.
Self Employed-Tecumseh, Missouri
April 2017-May 2018
Home Health Aide
• Live-in aide for a family of 3 disabled adults.
• Household management including purchasing, cooking, cleaning, and running errands.
• Maintained medical treatments and administered medication.
• Responsible for disabled adult’s personal hygiene and basic needs including bathing and dressing them.
• Provided mental and emotional stimulation to help their overall well-being, which allowed them to thrive. Barry County Emergency-911-Cassville, Missouri
March 2008-August 2014
911 Telecommunicator
• Answered multi-line emergency and non-emergency calls.
• Entered all call information into system and dispatched law enforcement, fire, and ambulance service in a timely manner.
• Provided support to the callers until the first responders arrived on scene.
• Entered warrants and other legal documents into the system.
• Trained others in emergency dispatch.
T-Mobile Call Center-Springfield, Missouri
October 2007-March 2007
Customer Service Representative
• Answered in bound calls from current T-Mobile customers.
• Assisted customers with billing issues, technical difficulties, upgrades, and other problems with their service.
• Provided excellent service to their customers.
State Line Imaging-Leawood, Kansas
March 2002-February 2007
Medical Receptionist
• Welcomed and checked in patients for their appointments.
• Scheduled appointments verified insurance and collected co-payments from patients.
• Prepared for next day appointments and confirmed appointments.
• Scheduled courier pickups.
• Assisted billing departments.
• Ordered office supplies.
Education
Springfield College-Springfield, Missouri
April 1997-1998
Cassville High School-Cassville, Missouri
March 1977-May 1981
Graduated with High School Diploma
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