Flight Attendant Customer Service

Maria Bido

Hialeah, Florida

786-***-**** ******@*****.***

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2022 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Earned OSHA 10 certification, with an emphasis on general industry knowledge

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experience on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

PROFESSIONAL EXPERIENCE

Florida Blue/Contemporary Staffing – Miami, Florida 2019 – Present Customer Service Advocate

Answer incoming customer calls, regarding issues, product problems, service general client concerns redirecting them to appropriate personnel

Enroll new customers to desired insurance selection

Identified prospective customers, lead generation and conversion

Directed incoming calls to internal personnel and departments, routing to best-qualified department

Garcia Legal, PA – Medley, Florida 2018

Legal Assistant

Handled office correspondence and administrative tasks such as answering phones, providing customer service, and general client concerns

Proofread and created various documents, pleadings, motions, subpoenas, affidavits, contracts including briefs for case preparation

Scheduled meetings and appointments for attorneys such as depositions and events

Managed accounts and client records of clients, observing confidentiality and extreme discretion

Hollywood Beauty Imports – Medley, Florida 2015 - 2016

Receptionist

Answered incoming customer calls regarding issues, product problems, and general client concerns

Maintained a high level of professionalism with clients and working to establish positive rapport with every caller by ensuring that any inquiries and needs were met

Worked with the management to stay updated on a product knowledge and be informed of any changes within the company

Schedule meetings and appointments with prospective customers and input customers’ orders in the company database

Andrew C. Demos, PA – Hollywood, Florida 2009 – 2013

Legal Assistant

FLUENT LANGUAGES

English and Spanish

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