Service Representative Customer Support

Iesha Woods

Aurora, IL *****

************@*****.***

+1-773-***-****

High-energy professional with a background in customer . Friendly and outgoing with a knack for making others feel comfortable and de-escalating tense situations. In depth understanding of sales techniques gained through academic coursework and work experience. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

PeopleShare

Present

• Outstanding Communication Skills.

• Learning Proficiency.

• Problem-Solving and Troubleshooting.

• Close Attention to Detail.

• Strong Organizational Skills.

• Empathy.

• Ability to Stay Calm in Emergencies.

• Persuasive Selling.

Team Lead

Walmart - Forest Park, IL

September 2016 to February 2022

holding the sales team together, providing them with essential and effective training, and motivating them to reach sales goals.responsible for overseeing and managing a team of workers at Walmart, spearheading and monitoring their training.

Paraprofessional

Westway Coach - Villa Park, IL

March 2016 to August 2016

special transportation paraprofessional (if your child's behavior, physical, or medical condition on the bus to and from school presents

Receptionist

park nursing home - Chicago, IL

May 2013 to May 2014

Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and customers Education

High School Diploma

Austin career center - Chicago, IL

February 2015

Skills

• Customer service

• Documentation review

• Epic

• Training & development

• Medical collection

• Medical office experience

• Medical scheduling

• Medical receptionist

• Medical terminology

• Medicare

• Windows

• Contracts

• Typing

• Analysis skills

• Patient monitoring

• Customer support

• Upselling

• EDI

• Customer relationship management

• Strong interpersonal skills

• Sales know-how

• Pleasant phone voice

• Friendly

• Conflict resolution

• Cash handling

• eClinicalWorks

• Google Suite

• Leadership

• Salesforce

• ICD-9

• CPT Coding

• Triage

• Medical Records

• Negotiation

• Insurance Verification

• EMR Systems

• Medical Billing

• ICD Coding

• Medical Coding

• ICD-10

• Phone Etiquette

• HIPAA

Certifications and Licenses

Phlebotomy certification

Contact this candidate