Customer Service
Resume:
Norena Cervantez
San Bernardino, CA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Receptionist
Dr. Huang Optometrist - San Bernardino, CA
February 2000 to March 2003
Scheduling appts. for patient (answering phone). Helping customer will selecting eyeglass frames. Responsible for making sure patient insurance covers cost. Accepting cash payment and issuing receipt for payment. Balancing cash drawer. Helping patient with any issue that they have. Repairing broken eyeglass frames. Calling patient when their glasses are in. Quality Control / warehouse position
Rogers Bindery - San Bernardino, CA
October 1990 to May 1996
Inspect quality of work. Manually inspect item. Control waste of material.
• Processed delivery reports and inventory
Customer Service
Anita's Mexican Foods - San Bernardino, CA
March 1983 to March 1990
Receptionist/Customer service/ 5line switchboard. Direct calls, schedule appointment for human resources personal. Write caller message for employees(if unavailable). Type,. 10 key, handle mail, Handle customers complaint & resolve any issues they might have. Education
12 in Bacis
San Gorgonio High School - San Bernardino, CA
June 1979 to June 1983
Skills
• Type, 5 line switchboard, 10 key by touch,. Lite computer skills. (10+ years)
• Typing (10+ years)
• Data Entry (4 years)
• Accounts Receivable (4 years)
• Phone Etiquette (10+ years)
• Office experience
• Front desk (10+ years)
• Multi-line phone systems
• Customer service (10+ years)
• Warehouse experience
• Crane
• Warehouse distribution (3 years)
• Materials handling (3 years)
• Computer skills
Languages
• Some spanish - Intermediate
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