Claims Adjuster, Auto Physical Damage
Resume:
SAMITHA
HETTIARACHCHI
PROFILE
Accomplished Motor Assessor with
expertise in motor claims
assessment and investigation,
maintaining average claim size,
and technical report writing. I
hope that my qualification,
experience, and knowledge can
be utilized for the maximum
benefit of your organization.
CONTACT
PHONE:
LINKEDIN:
www.linkedin.com/in/samitha -
hettiarachchi-90006024a
********.**@*****.***
KEY SKILLS AND
CHARACTERISTICS
• Fluent in English.
• Excellence in MS Excel, Word, and
PPT
• Customer service.
• Technical Skills.
• Report Writing Skills.
• Presentation Skills.
• Process Development.
• Claims Assessment.
• Problem-Solving.
• Negotiation Skills.
ACTIVITIES AND INTERESTS
Traveling
Social Welfare activities
Cricket
WORK EXPERIENCE
Technical Executive Aug 2009 - Present
Fairfirst Insurance Pvt Ltd, Sri Lanka.
Responsibilities
• Motor Claim Assessment.
• Customer and Garage Estimate amendments and negotiation with spare parts vendor garage owners.
• Customer complaint handling.
• Identifying fraudulent claims and technical report writing.
• Maintain service standards of inspections
Public Relation Officer Aug 2006 – Aug 2009
Union Assurance Pvt Ltd, Sri Lanka.
Responsibilities
• Motor Claim Assessment.
• Customer and Garage Estimate amendments and negotiation with spare parts vendor garage owners.
• Internal and external customer handling.
• Identifying fraudulent claims and technical report writing.
• Maintain service standards of inspections
Field Service Supervisor July 2003- Aug 2006
David Peiris Motor Company Pvt Ltd, Sri Lanka.
Responsibilities
• Customer complaints and warranty claim handling.
• Appointing a new service dealership as per company standards.
• Managing service dealers in the area.
• Arranged service campaigns and detected and resolved the faults of the vehicle.
EDUCATION
National Diploma in Engineering Sciences 1998 – 2002 Automobile Engineering
1998 – 2002
Technician Training Institute, Katunayaka, Sri Lanka. PROFESSIONAL QUALIFICATIONS
• Engineering Council Sri Lanka (ECSL) Registration (Reg No:502090)
• Member of the Institute of Incorporated Engineer Sri Lanka (IIESL)
• Member of the Institute of Automobile Engineers Sri Lanka (IAESL)
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