Service Representative Data Entry

Valencia Jones

Birmingham Metro Area 205-***-**** ***************@*****.***

SUMMARY

Dedicated, reliable business professional with over nine years of experience in customer service. Utilizes superior organizational time management and excellent customer service skills while working in a diverse environment. Employs excellent verbal and written communication skills coupled with strong attention to detail. Can work independently or as part of a team to meet deadlines and accomplish goals.

Professional Experience

United States Postal Service- Birmingham, AL October 2017---

Clerk

Hand sort mail

Sort mail on the DBS Machine

Dispatch mail

Spectrum- Birmingham, AL May 2017- October 2017

Customer Service Representative

Answer an inbound call from customers and other members of the team

Transfer call to correct department

Set up payment arrangements and accept payments

Give customer quotes for services that they would like

Update accounts

Effectively use problem-solving skills to handle customer’s request

Central Station- Birmingham, AL April 2013-May 2017

Dispatcher

Monitor residential and business alarm systems

Enter account information into the system, updated account information, and removed account information from the system

Documented accounts accurately and filed paperwork properly

Ran reports and applied billing codes to accounts

Effectively use problem-solving skills to handle customer’s request

Moved up from dispatching to data entry within a year

JC’s Place- Birmingham, AL November 2016-January 2017

Administrative Assistant (Volunteer)

Working full time while setting aside time to volunteer to gain experience

Email follow-up

Assist with mailing all materials sent from the executive director including newsletters and reports.

Assist as needed to implement fundraising and community relation activities

Graphic design and appointment scheduling

Cici's Pizza- Birmingham, AL Dec 2007- Apr 2012

General Manager

Managed 8+ Employees

Diplomatically resolved customer complaints on need as a basis

Accurately calculated and made daily deposits of up $10,000

Appointment scheduling

Education

Walden University Baltimore, MN

Bachelor of Applied Science Degree Business Management/Administration

09/2016- 05/2018

Lawson State Community College Birmingham, AL

Associate Degree in Science Business Administration/ Management

08/2009-05/2013

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