Contract Driver Customer Service

BOBBY RETHERFORD

Loma, CO ***** 970-***-**** **************@*****.***

SUMMARY

I'm A hard worker not A job hopper. Have constantly held jobs for multiple years. I am extremely reliable/ dependable. As former professional Driver I'm safety oriented. Have great customer service and organizational skills. Able to stay on task without supervision. SKILLS

Attention to detail / Mechanically

inclined / able to stay on task without

supervision / ability to stay calm in

stressful situations / ability to work

independently or as part of teem.

Clean Driving Record

EXPERIENCE

10/2005 - 08/2022 Driver

10 Roads Exp./ Hoovestol Inc. Carter Lake, IA

Coordinated with team members and remained flexible in work scheduling to meet service needs.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Achieved consistently high customer scores due to exceptional service. Performed pre-trip inspection checks and reported problems to supervisor. Documented daily mileage, gas and other data.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Interacted with customers pleasantly to meet needs and drive satisfaction.

Secured merchandise, avoiding damage during transportation. Monitored traffic conditions and applied defensive strategies to avoid accidents.

Verified loads against bill of lading to identify and correct discrepancies. Checked vehicle after shift for damage.

Delivered goods and services to customers on time and in excellent condition.

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage. 08/1997 - 10/2005 Contract Driver/ Owner Operator

Retherford Bob R Trucking Olathe, CO

Analyzed client business needs and assisted in determining appropriate resources and strategies.

Resolved issues quickly through meticulous research and quick decision- making.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Kept records for production, inventory, income and expenses. Determined pricing for products or services based on costs and competition.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Developed business from ground up and prepared records and operations for smooth handover to new owners.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Kept up-to-date on regulatory changes affecting business operations. 01/1990 - 07/1997 Mobile Home Setup and Service Technician Mountain Mobile Home Service's Lake Stevens, WA

Setup / Install mobile homes single wides /dubble wides / and triple wides. Specializing in basement and specialty setups. Hooked up most utilities including Watter / Sewer / natural gas/ propane. Installed drainage as needed. Built decks awning and skirting. Interior trim/ sheet rock/ carpet / vinyl flooring / doors / windows / cabinets / installed appliances/ garbage disposals / Refrigerator/ washer and dryers / drawers and drawer guides. Service calls interpretation of customer needs work orders assessment of problems resolve / Repair in professional and timely manner.

Installed, set up and repaired devices and system components. Demonstrated equipment to customers and explained use, responding to inquiries or complaints.

05/1986 - 01/1990 Laborer

Sandstare Interprises Delta, CO

Helped in building and installing custom cabinets Sanding / staining / sealing / drilling / Dowling / gluing / clamping / installing drawer guides / hinges/ nobs and handles. Loaded and secured on delivery truck delivered to job site / costemer homes. Installed according to blueprints. Scribed countertops to wall and installed them.

Cut materials into specified sizes for installation using tile cutters and power saws.

Applied caulking compounds by hand or caulking guns to protect against entry of water or air.

Read plans, instructions or specifications to determine work activities. Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling. Maintained clean, safe working environment by removing debris from job site prior to shift completion.

EDUCATION AND TRAINING

1994 Wa state jernymans card mobile home setup

Washington State Seattle, WA

1985 GED

Olathe High School Olathe, CO

Trans Union Trade School Seattle, WA

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