Front Desk Data Entry

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March 05, 2023

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Mae McNeil Resume(FOR EDIT).docx » Done

WILLIE “MAE” MCNEIL

Winder, GA 30680 - 336-***-****

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EXPERIENCE

FEBURARY 2021 — FEBURARY 2023

FRONT DESK MANAGER, HOLIDAY INN AND SUITES

BRASELTON, GA

* Assisted the Assistant General Manager in the day-to-day operations to maximize guest

experience

* Assigned duties to front desk staff and observed performance to ensure the adherence to

hotel policies

* Provided audit training to a staff of 10

* Monitored guest feedback on trip advisors, OTA’s, GSTS, and RSTS surveys

* Received and resolved guest complaints in collaboration with the Assistant General

Manager

* Managed the onboarding procedure of new hires and the relevant paperwork

* Performed sudden audits on rooms and other operating areas

* Responded to audits to ensure continual improvement is achieved

JANUARY 2014 —- DECEMBER 2020

FRONT DESK AGENT, BAYMONT INN AND SUITES

GREENSBORO, NC

* Completed cash deposits in a timely manner

* Performed data entry to accurately capture guest information

* Created and adjusted reservations to fulfill guest requests

* Ordered necessary supplies to maintain a functional work environment

* Responded to guest inquiry through phone call and email in a timely manner

EDUCATION

SEPTEMBER 1983

DIPLOMA, FAIR ROCKAWAY HIGH SCHOOL

3.0 GPA

SKILLS

* Microsoft Office * Telephone Reception

* Google Suite Office Administration

* Opera Sales