Data Entry Call Center
Resume:
Tish L. Price
Toledo, Ohio *****
************@*****.***
Profile
Self-motivated, detail-oriented Customer Service Professional seeking a permanent position that will utilize my work ethics as well as my ability to multitask, adapt, prioritize and problem solve.
Proficient In
•Receptionist •Switchboard •Typing (50 wpm) •Encoding •Medical Scheduling •Microsoft Word
•Clerical Duties• CPortal• Data Entry• Microsoft Excel• Public Relations •Account Receivables
•Co-Pays •Spreadsheets •Telephone Etiquette •Email •Office Equipment •Call Center• BAR •Claims
Work Experience
Robert Half Talent Solutions (FT) Temp Agency
10/2022-Present
Customer Care Professional (UHC/Optum)-Remote Inbound Behavioral Health call center for Members & Providers. Authorizations, claim inquiries, BH benefit information, referrals, route misdirected calls, email correspondence, call documentation, telephone etiquette, multitasking between several software systems, etc.
Neighborhood Health Association –NHA (FT)
02/2022-9/2022
Medical Scheduler-Greet patients, schedule appointments, check patients in/out, print lab/procedure orders, email correspondence, call center, process co-pays via cash/credit card etc.
Robert Half Talent Solutions (FT) Temp Agency
08/2021-02/2022
Medical Scheduler (NHA)-Schedule patient's appointments, check patients in/out of clinic, co-pays via cash/credit card etc.
Promedica (PT)
10/2020-03/2021
Environmental Specialist (EVS)- Used specified chemicals to ensure that the patient’s room, bathroom, trash, furniture, equipment, bed etc. was cleaned & disinfected after discharge. Mopped, made bed, replenished toiletries, and set moved furniture in place. Transferred to a schedule where I performed cleaning/disinfecting of designated areas and bathrooms within the hospital.
Applebee’s (PT)
06/2020-09/2020
Curbside Attendant- Processed customers/Grubhub/DoorDash online, in person or telephone orders. Put together food, drinks, utensils, etc., Present food to customers car or carry out and process payment via cash or credit card.
Lott Industries (FT)
06/2017-08/2019
Customer Service Rep (CSR)- Serviced clients with information about their accounts via phone/email or in person. Monthly contact/meetings with assigned clients. Head of Mobile Meals for packaging, inventory and distribution of correct number of meals to designated schools. Monthly removal and weights for tons of bulk shredded paper. Scheduled/set up new customers for drop off/delivery of paper shred bins. Assisted with set up and process of weekly distribution from food pantry. Receptionist. Assisted in Accounts Receivables Dept as needed.
Resource Reclamation (FT)
02/2011-08/2013 & 06/2017-2/2017
Scale House Operator- Weighed inbound/Outbound trucks in and out of the recycle plant on truck scale, recorded weights onto spreadsheet in SAI system, visitor log in sheet, monthly upkeep of paperwork, data entry/clerical duties, light cleaning of scale house and grounds, light dispatching
Alliance One (FT)
11/2000 - 11/2006
Accounts Receivables Clerk-Processed and encoded checks/cash received by mail or in person, updated customer’s account in database to reflect payment, email correspondence, telephone etiquette, Election Survey Clerk (during election time) Receptionist.
Education
02/2009 Mercy Medical College of NW Ohio, Toledo, Ohio
Certificate of Completion:
-Medical Terminology
-Basic ICD-9-CM Coding
Graduate:
06/1992 Robert S. Rogers High School, Toledo, Ohio
-Diploma
*References Available upon request.
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