Data Entry, Customer Service, Sales, Business Development, Typing

Experienced Sales/Customer Service/Business Development Representative seeking Data Entry or Customer Service position in the Memphis TN area

Work from Home Business Development (Contractor) – SGS

June 2021 – Present

Cold-call potential clients and schedule appointments for principles of the company.

Business Development at JAN-PRO Cleaning and Disinfecting Services

Apr 2017 - Dec 2020

Cold called prospective customers and scheduled appointments for sales representatives. Developed market leads for new business. This position was driven by accurate data base entry and management (CRM) and years of business and customer service experience. Problem solving is part of my DNA. Presidents Club Award 2017.

Sales and Operations Manager at Munford Cleaning Services

January 2014 – August 2016

Managed employees, cold called local businesses and residents. Ensured Customer Satisfaction.

Customer Service/Business Development Analyst at Armstrong Relocation Transportation

May 2005 - Mar 2013

My tenure with Armstrong Relocation began in Customer Service, where I received excellent ratings. Promoted to Customer Relations Specialist and was successful in bringing our customer ratings up from 2.3 to 4.5 out of 5. Every move I made, no matter which title I held, required accurate Data Entry and Database Management. Promoted to Business Development Analyst in 2010.

International Freight Sales Representative at DHL Worldwide Express – Alexandria LA

Jan 1994 - Aug 1998

Exceeded revenue goals. Intense customer service duties came with the job due to the nature of our business. Data Entry and Database Management was an integral part of this position. Strong International Logistics, Supply Chain and Transportation experience. Awarded Top Gun of my Sales Training Class.

Sales Coordinator at Federal Express - Houston, TX

Jul 1991 - Dec 1993

Supported District Sales Manager and 10 sales representatives, as well as our major national accounts. Trained customers on FedEx Powership’s processing features. Strong Logistics, Customer Service and Transportation experience. Awarded Customer Delight Award 2 years in a row.

EDUCATION:

East Arkansas Community College

Louisiana State University of Alexandria

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