Customer Service Substitute Teacher

Steven J. Gauss

**** ****** ***** ********* ******, Texas 75218

Phone 214/321-9772 h/ 214/ 384-3236

*********@*********.***

Summary

I have worked in various positions where I make a positive change in both society at large and help others.

Experience

Teacher – 08/19/2022 -

Maintained three separate social studies classes. This involves lesson preparation, presentation of same as well as student checks for understanding. Maintained records; grades for these classes and other duties as assigned.

Substitute Teacher

04/29/07 - 08/19/2022 Dallas Independent School District, Dallas, Texas Maintained the class schedule and order while teachers were absent so as to maintain the curriculum path for students in various subjects at the elementary, middle and high school levels.

Moved seamlessly from subjects ranging from Theater Arts to English, Mathematics, Social Studies and Special Education

Have substituted for teachers on a long-term basis: two to four weeks where I worked with students to maintain and improve their understanding and grade levels.

I was the teacher of record for two classes until a full-time teacher was brought onboard

Substitute Teacher

04/29/07 – 07/01/2015 - Mesquite Independent School District, Mesquite, Texas

Maintained the class schedule and order while teachers were absent so as to maintain the curriculum path for students in various subjects at the elementary, middle and high school levels.

Moved seamlessly from subjects ranging from Theater Arts to English, Mathematics, Social Studies and Special Education

Have substituted for teachers on a long-term basis: three to eight weeks. Maintained grade books and consulted with other teachers on assignments. Also worked with students to maintain and improve their understanding and grade levels.

Student Mentor

2/25/02 - 5/30/02 Dallas Community College/DISD

Tutored students for 6-8 hours each week (6-8 P.M.) to enable them to complete the TAAS test and graduate.

This program was a project of Dr. Mike Moses, Superintendent, Dallas Independent School District and the Dallas Community College District Maintenance Accounting Department

2/28/01 - 1/25/02 Southland Corporation, Dallas, Texas Sorted and reviewed invoices for coding and imaging. Responsible for transporting checks internally from $100,000-$1,000,000 to various departments.

Performed other tasks as requested by management.

Customer Service Manager 2/1999 - 2/2001

Film Librarian 5/1998 - 2/1999

Chicago Title Insurance Company, Dallas, Texas

Managed a high volume customer service desk.

Researched title certificates, abstract certificates, ownership and lien reports, tax certificates for various counties and jurisdictions. Conducted research projects for Marketing Department and customers. Maintained a library of 5.000 microfilm cassettes with land title records in case the online system went down or the images were illegible. These had to be produced quickly for the abstractors to keep the work flow going. Ensured the daily courier run was ready to go for 25 fee and direct offices Sales Clerk

09/1990 – 05/1998

Ritz Camera and One Hour Photo

Maintained and operated photo lab equipment, both traditional film and digital printer units.

Responsible for handling caustic and corrosive chemicals with safety guidelines.

Responsible for demonstrating camera equipment as well as ensuring security of same while providing a high level of customer service. Responsible for accurately operating PoS station and maintaining security of same

Assisted with quarterly inventory

Steven Gauss

214-***-****/*********@*********.***

Education

University of Phoenix, Phoenix, Arizona

B.Sc. 2006 Criminal Justice Administration. 3.80 GPA M.Sc. 2008 Criminal Justice Administration. 3.83 GPA Skills

Technology literate. Have an intermediate understanding of most Windows and Apple based systems.

Strong multi-tasking abilities in a busy environment Able to work collaboratively with students and staff at all levels References

Russ McGlasson – Special Education Teacher: North Mesquite High School

Amanda Villanueva – Spanish Teacher: McDonald Middle School Yadira Gonzalez – Theater Director: Hillcrest High School Sharon Ayrom – Art Teacher: Hillcrest High School - retired

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