Customer Service Associate
Resume:
RESUME
Scouting for a progressive career by aiming to pursue a challenging & responsible role in dynamic concern to achieve perfection through
performance by contributing the best of my knowledge and experience to the organization.
Particulars
Board/University
Year of Passing
% Of Marks
Secondary
W.B
2009
60.00 %
H.S.
W.B
2012
55.00 %
Graduation IGNOU 2021 55.47 %
Certificate in Software Competency (CSE) with 80% marks.
Working knowledge in basic computing
Anywhere and willing to relocate
Best in Industry
8 Months exp in an outbound call center as a CCE in XPLORE TECH PVT LTD (10/01/2011- 06/08/2011)
Roles & Responsibilities:
Responsible for convincing customers for telephonic surveys
Responsible for achieving daily given targets
Maintain quality parameters throughout calls
2 years and 8 months in Cegura Technology Solutions PVT Ltd as Sr. CCE (02/04/2012- 01/12/2014)
Roles & Responsibilities:
Responsible for conducting telephonic surveys with UK-based customers
Responsible for achieving daily given targets
Maintain Quality parameters throughout calls
Mentor new joiners and junior
3 years in Wizkraft Business Technology solutions PVT Ltd as Sr. CCE (20/08/2015- 24/08/2018)
Roles & Responsibilities:
Responsible for taking inbound and outbound calls from USA-based customers
Responsible for achieving sales target
Mentor new joiners and juniors
1 year 3 months in 123stores E-commerce Pvt. Ltd as Sr. CSR (04/09/2018-10/12/2019)
Roles & Responsibilities:
Responsible for taking inbound and outbound calls from USA-based customers
Resolve customers’ queries via email and phone calls
Mentor new joiners and juniors
Part of a customer service unit to ensure the best customer satisfaction
1 year 9 months as Senior Project Assistant (UDC) in ICMR, NIRT (11/12/2019-02/09/2021).
Roles & Responsibilities:
To assist the office superintendent in day-to-day work of establishment/ accounts
Daily disposal of files of administrative and other matters put up by LDC/UDC
To look after the transportation part of the project
To maintain the stock of medical types equipment for smooth conduction of survey
To maintain and record employee’s attendance and leaves
Worked as Customer Service Executive in Teleminds Infotech Pvt. Ltd (02/02/2022- 30/06/22)
Roles & Responsibilities:
Responsible for lead generation by outbound cold calling
Responsible for taking sup calls
Responsible for maintaining quality and compliance over calls
Presently working as Customer Service Executive in blended process for Teleperformance India (23/07/2022- Present)
Roles & Responsibilities:
Responsible for resolving customer queries via chat and call
Master new skills and tools to grow and promptly resolving issues
Change lives by helping Dashers earn a flexible income
Maintain C-sat, execution, soft skills as quality parameter
Personal Attributes
Confident, enthusiastic, self-motivated, responsible, reliable, and resourceful
Dynamic team player with leadership charisma
Energetic person with an attitude to initiate and execute challenging assignments responsibly and efficiently
Good listener, Analytical & Problem-Solving Ability
Hobbies
Reading Books
Watching Movies
Declaration
I do hereby declare that all the above-furnished information is true and correct to the best of my knowledge and belief.
Place: Kolkata
Signature
Date:
SUJIT KUMAR SHRESTHA
E- MAIL
**************@*****.***
Contact no.
Personal Details
Date of Birth: 20th Sept 1992
Father’s Name: Mr. Kumar Lal
Shrestha
Mother’s Name: Mrs Sushma Shrestha
Sex : Male
Religion : Hindu
Nationality : Indian
Marital Status : Single
Permanent Address
No-343, Malipara PO Sarkarpool, Maheshtala, South 24Pgs, Kolkata, WB 700143
Languages known
Language
Read
Write
Speak
English
Yes
Yes
Yes
Hindi
Yes
Yes
Yes
Bengali
Yes
Yes
Yes
Nepali
Yes
Yes
Yes
Career Objective
Educational Qualifications
Professional Qualifications
Technical Knowledge
Preferred Area for Work
Expected Salary
Experience
Contact this candidate