PCA

Paulasia Johnson

Phone: 252-***-****

Alt Phone: 252-***-****

Email: ************@*****.***

Ability Summary

Excellent customer service experience

Work well under pressure

Willing to take on new tasks

Reliable and dependable

Thoroughly enjoy assisting clients

Employment History

09/2021 - 01/2022

Personal Care Aide: Carteret Landing Assisted Living, Morehead City, NC

Helped patients with personal hygiene and care such as bathing, grooming, and dressing, and bowel and bladder care

Recorded patient vital signs and weight

Observed and recorded patient conditions, food and liquid intake and other behavior, and reported changes to supervisor

Helped patients walk with canes, walkers, and other devices

Made beds, and maintained a clean and safe environment for patients

Lifted, transported, and moved patients using the appropriate techniques

Treated all patients, family, and other visitors with respect, and engaged with them in a tactful manner

Assisted resident with activities of daily living

Changed soiled linens and laundry

Turned or repositioned patients

Answered patient call signals to determine patient needs

Fed patients and assisted patients to eat or drink

Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

Undressed, washed, and dressed patients who were unable to do so themselves

Observed and examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

Lifted or assisted patients to move them on or off bed or seating

Supplied, collected, or emptied bedpans

04/2020 - 04/2021

Personal Care Aide: Brenda Wilson, Vanceboro, NC

Administered bedside and personal care such as ambulation and personal hygiene assistance

Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor

Performed housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands

Cared for individuals and families during periods of incapacitation, family disruption, and convalescence

Bathed client and administered medications

Provided companionship, personal care, and help in adjusting to new lifestyles

Performed health care-related tasks such as monitoring vital signs and medication under the direction of registered nurses

Planned, shopped for, and prepared nutritious meals and assisted families in planning, shopping for, or preparing nutritious meals

Transported clients to locations outside the home such as to physician offices or on outings, using a motor vehicle

12/2019 - 04/2020

Cashier/Cook: Jim Dandy, Morehead City, NC

Received customers and assisted them with the selection of merchandise

Maintained excellent customer service and positive attitude towards guest, customers, clients, and co-workers

Greeted, interacted and monitored customers to assist the store in loss prevention

Helped customers in billing and payment processes at the store counter

Took orders from customers and cooked foods requiring short preparation times

Adhered to cash handling policies and procedures

Displayed and organized products in store for customers to locate easily

Counted, organized, and balanced cash drawer; filled out cashier slips

Maintained the outlook of the store through dusting, cleaning and restocking merchandise on the shelves

Handled record keeping and re-ordering systems

Helped with preparation for displays of products

04/2019 - 11/2019

Crew Member: Dunkin' Donuts, Havelock, NC

Communicated with customers regarding orders and provided exemplary customer service

Requested and recorded customer orders, and computed bills using cash registers

Accepted payment from customers, and made change as necessary

Wrapped menu item such as sandwiches, hot entrées, and desserts for serving or for takeout

Selected food items from serving or storage areas and placed them on trays or in take-out bags

Replenished foods at serving stations

Scrubbed and polished counters and other equipment

Cleaned food preparation equipment, work areas, counters and tables

Performed food preparation tasks for take-out orders

Restocked kitchen supplies, rotated food, and maintained a tidy takeout service are

Brewed coffee and tea, and filled containers with requested beverages

05/2018 - 08/2018

Housekeeper: The Peppertree, Morehead City, NC

Dusted all furniture, wall hangings and window blinds, and vacuumed drapes

Deep cleaned kitchens and all bathrooms

Emptied all wastebaskets and took refuse to dumpster

Vacuumed all carpets and rugs

Swept and washed floors with a mop

Changed bed linens and towels, washed and dried them, and made beds

Picked up extra cups, glasses, newspapers and books and put them in their proper areas

Washed windows, ceilings, and walls as needed

04/2014 - 06/2014

Cashier: Food Lion, Beaufort, NC

Smiled and provided prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Greeted each customer and used his or her name whenever possible

Unloaded groceries from cart to belt, unloaded items for ease of bagging

Checked the bottom of every cart and under all baby seats for items before completing an order

Followed correct bagging procedures for the correct use of bags by type

Scanned customers' order and handled the payment transaction

Followed procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers

Responded to calls for assistance when needed to service customers per service standards

Checked prices quickly and accurately

Education History

High School Diploma: East Carteret High School, Beaufort, NC

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