IT Field Technician/ Help Desk

Zachary C. Whitney

**** ******* **** ***. ** - Columbia, SC 29210

803-***-**** (Cell) – advowu@r.postjobfree.com

EDUCATION Bachelors of Arts, Business Admin. (Supply Chain Management) December 2011 Clark Atlanta University Atlanta, GA

CERTIFICATION

ComptTIA A+ Certified

Midlands Technical College CCE A+/IT Technician Certified, 2020 PROFESSIONAL PROFILE

An ambitious focused and motivated young professional who has displayed the ability to increase productivity in varying situations and settings. CompTIA A+ Certified, proving my capabilities in the troubleshooting of software, hardware, and networking equipment. Highly proficient in data manipulation and interpretation, with extensive experience working in client services. Excellent when it comes to time management and prioritizing tasks. Seeking a position in the IT field to use my technical skills. EXPERIENCE

Colonial Gardens February 2022– Present

Activity Assistant Columbia, SC

• Conduct activities that promote/enhance physical, cognitive and emotional health.

• Assist with the outline of a monthly activities schedule which meets the capabilities and impairments of all residents.

• Responsible for determining our resident’s abilities to perform activities whether active, passive, high level or low- level activities.

• Supervise daily activities while also monitoring activity levels of individual residents and coordinating information to the Interdisciplinary Team to assist in treatment plans. Department of Juvenile Justice July 2019 – August 2021 Activity Coordinator 2 Columbia, SC

• Responsible for ordering and allocating recreational equipment for an average of 100+ incarcerated youth.

• Revamped and managed a budget for Department of Juvenile Justice Programs and Recreation utilizing Microsoft Excel.

• Responsible for determining the classification of youth participants in the YIT, (Youth In Transition) Program.

• Responsible for inventory and accounting of all equipment and supplies. Midlands Tech HIRED Program September 2020 – November 2020 Computer Technician Graduate Columbia, SC

• Ability to install, remove, upgrade, maintain, and troubleshoot computer hardware.

• Able to configure, assess, and troubleshoot various networking devices.

• Worked with major network technologies and systems in modern PC-based computer networks. Wal-Mart November 2016 – June 2019

Department Manager Columbia, SC

• Accountable for incoming merchandise to be labeled and made accessible to customers on a daily basis.

• Assisted in increasing department sales by 20% in the month of September 2018.

• Routinely participated in company best practices of inventory management with the operation of the handheld scanner and My Productivity software.

UPS/ ORION Project February 2013 – May 2014

Project Analyst Columbia, SC

• Responsible for installing and configuring operating system on to UPS/ORION navigational tablets.

• Was at the forefront of a project that cut 50 million dollars in gas mileage in 2017.

• Validated and edited mapping data through the use of numerous geographical information system platforms and inspected mapping data which translated in to a reduction of 1.5 million in total gas mileage at the end of 2013.

• Displayed the ability to multi-task by operating an ORION navigational tablet and creating necessary correction logs, simultaneously.

State Farm May 2012 – February 2013

Account Representative Atlanta, GA

• Advised policyholders on a diverse portfolio of financial products, whether person-to-person or through phone call.

• Increased multi-line accounts to 67% by using the company’s proprietary software which allowed me to create descriptive notes that in turn cut down turnover ratio to 40% for raw new business.

• Interacted with raw new and existing policyholders on a day-to-day basis while also providing technical support for self-servicing accounts.

US DOT/STIPDG Regional Intern

Benedict College June 2010 – August 2010

Columbia, SC

• Assisted with summer internship records by creating an alphabetical database of program participants in Excel, which reduced search time significantly.

• Hands on experience in transportation industry through DOT Headquarter seminars and site visits.

• Published USDOT research paper discussing the socioeconomic impacts of South Carolina’s proposed inland port. COURSE

PROJECT

Clark Atlanta Operations Team: Operations Specialist Clark Atlanta University August 2010 – Dec 2010

Atlanta, GA

• Worked as an Operations Specialist on a goal oriented team that focused on reducing the harmful effects of GHG Emissions and high operational cost caused by university facilities.

• Was responsible for interpreting the GHG Emission data and its relation to CAU Facilities.

• Spearheaded the development of a CAU Green Supply Chain Resource pamphlet that if implemented will reduce Clark Atlanta University’s Carbon Footprint by 10% by 2012. ORGANIZATIONS/ HONORS & COMMUNITY SERVICE

• Jr. MBA Summer Camp Program Mentor, 2011

• Dean’s List/ Honor Roll, 2006 - 2007, 2010 - 2011

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