Administrative Assistant Support Agent
Resume:
Wanda Woods
**** ******* **** *** *** Union City, GA. 30291
***********@*****.***
Objective: I am seeking a position where I can utilize my skills I have gained through my work experiences and where I can develop and excel while giving my best to an employer.
Experience:
Senior Tech Support Agent for Apple (WFH Agent)
2018 to 2023 Transcom Worldwide
Provided senior management to advisors and customers. Provided tech support for all Apple devices. Empowered by Apple to make management decisions regarding product and services.
Troubleshoot technical issues pertaining to Apple devices. Used programs such as but not limit to: Core, Safeview and Bomgar, STC for chat purposes, WFO (scheduling), Microsoft outlook,
Processed inbound calls, followed standard procedures and policies. Worked in a muli-client and multi- functional environment.
Research Specialist Correspondence Writer
2013 to 2015 Assurant, Inc. Duluth, GA.
Provided account maintenance via electronic methods (e-mail & system of record task assignments) and correspondence, also worked on special project assignments. Back up to the Call Center Department, processed inbound calls as needed. Used computerized system tracking programs, information gathering and /or trouble shooting the items raised by the client/customer. Recognized consistent problem areas and reports to a higher level for action. Responded in a timely manner. Followed standard procedures and policies with judgment in responding to customers. Researched and resolved loan level inquiries and exception items through calls, fax, emails, tasks, correspondence, reports and/or special projects. Involved in root cause analysis of more complex inquiries and research. Handled inbound requests and out-bound calls from customers in hazard insurance, mortgage banking, and property loss. Researched and responded to inquiries and prepared responses to customers and clients via correspondence. Worked in a multi-client and multi-functional environment. Executive Director - Volunteer
2010- 2013 Airtight Entertainment, Inglewood, CA. now in Stn. Mtn. GA. Reports directly to the CEO of Airtight Entertainment. Responsible for overall operations, marketing/public relations for Airtight Entertainment. Oversees all accounting functions through QuickBooks Pro Software, including those necessary for auditing, budgeting, financial analysis, capital asset and payroll. Handles all aspects of human resource management of employees including but not limited to hiring and termination, developing position descriptions, setting compensation and working with employees. Interacts with other personnel and organizations, such as city, state, and other public and private entities.
Medical Front Office Receptionist
2005-2009 Women and Family Health Specialists, Renton, WA. Knowledge of Centricity Medical Software. Scheduled patients and set appointments
(for 10 doctors) with a high degree of accuracy.
Handled multi-line inter-tel phone system averaging 500+ calls per day. Check In and Out Patients. Cash Handling and responsible for balancing currency and reports at the end of day.
Prep multiple charts for all doctors. Perform all functions of centricity software. Insurance verification. Update patient demographics. Maintain patient confidentiality at all costs. Post copays, received payments and billed various insurance companies. Made collection calls to patients in delinquent status.
Received 2 merit raises in 2006 and 2009
Medical Administrative Assistant
2006-2007 Surgical Specialist, Renton, WA.
Answer and route large call volumes to appropriate departments. Assist Administrator with daily operations such as but not limited to: Order supplies, assist drug representatives, maintain office equipment, assist vendors, etc. Customer service, check in and out patients. Maintain medical charts and reports. Maintain patient confidentiality at all costs. Insurance verification. Request surgical reports and xrays for surgeons.
Administrative Assistant
2000-2005 Georgia Commission on Equal Opportunity, Atlanta, GA. Assisted Administrator with daily functions of the office. Answer multi line phone system. Assisted intake officers with employment and housing discrimination complaint documents. Archived case files. Maintained case files. Generated monthly case status letter and mail-outs. Copied case files for clients and other law firms at their request with proper fees if any and documentation. Maintain client confidentiality. Ordered supplies. Assisted and met with vendors. Maintain daily mail and mail log. Proofread legal documents.
Education: 1982-1986 J.C. Murphy High School Graduate Atlanta, GA 2011 Ashworth College ( Early Childcare Education) References: References are available upon request
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