Quality Assurance Program Manager

Timothy L Harris

**********@*****.*** **** Park Hills Dr, Katy TX 77494 404-***-****

Profile

High-energy, positive, and collaborative professional with a unique blend of quality engineering and quality assurance experiences spanning 20+ years in the information technology, engineering, telecommunications, medical diagnostic systems, and digital commerce arenas. Strong team building, leadership, and communication skills coupled with a genuine passion for winning. Seeking an opportunity to partner with a team in need of a champion for quality.

Professional Work Experience

Director Quality Management, Client Services

Charles Hudson Technology Solutions, Cambridge, MA January 2022 - Current

Lead the Quality Engineering teams (both On-shore and Off-shore) efforts for multiple in-flight projects

Meet with client CIO Leadership team weekly to provide project status updates and align on business needs

Generating and presenting weekly Executive status reports to Executive Leadership Team

Routinely meet with QE Test Managers to stay apprised of projects, potential issues, and any impediments

Forecasting resource allocations for projects based on timelines and any resource availability

Managing budgets to ensure actual spends are consistent with estimates

Working with cross-functional technical and business teams to understand pain-points and to gather understanding of any additional opportunities for test support

Provide coordination and oversight of all CIO portfolio application projects

Responsible for business process and continuous improvement, strategic planning for all projects

Provide support and analysis of infrastructure (lower environments) dedicated to the formal management and evaluation of ongoing projects and strategic initiatives

Sr. Manager Quality Assurance – Digital Commerce November 2019 – January 2022

Academy Sports and Outdoors – Katy, TX

Coordinated test efforts to coincide with all respective project and active release testing

Worked with business and technical teams to provide solution-level testing and related quality assurance activities for all production-bound code

Responsible for development, execution, tracking, and results reporting of manual test cases for assigned projects/features

Reviewed use case documentation, participated in the test installation cycles and defined work plans for multiple projects

Defined the time estimates and work plans necessary to achieve the goals for the entire test effort for multiple projects running in parallel

Identified, communicated & managed escalations regarding project timelines & milestone risks

Performed UAT testing for both web and mobile apps testing

Ensured quality metrics were met at all milestones and was the quality owner of the entire project team for all assigned projects

Worked with contributors and automation team to ensure automated (N+1) regression test cases were delivered with each assigned project

Coordinated the installation, upgrades, configuration and troubleshooting of packaged application/code solution to internal/tests and production environments

Responsible for business process and continuous improvement strategic planning of all projects

Ensured QE teams performed system, integration, functional and regression testing of web- based applications and forms

Program Manager Quality Assurance - Digital Commerce

AutoZone Inc - Memphis, TN May 2008 – November 2019

Managed the Quality Assurance team responsible for ensuring high quality deliverables to the AutoZone B2B and B2C production web environments

Led test case evaluations, defect metrics across internal development projects within the System Integration Test, UAT and Production deployments as needed

Validated requirements for system testing, report preparation, defect recording, and defect tracking

Used HP ALM, Soap UI, for Testing and Defect remediation

Responsible for conducting Integration tests and supported the implementation methodologies of newly documented, standardized, repeatable testing processes.

Performed functional, system, user interface, and regression testing

Supported project management activities across all dimensions of projects (scope, schedule, and cost) as well as project quality, risks, and resources

Worked directly with product owners and project managers to understand business and user needs

Ensured QE teams perform system, integration, functional and regression testing of web- based applications and forms

Installed required hardware for test environments including Windows PC, Point-of-Sale terminals, printers, pin pads, connections to electronic payment networks

Application Solutions Software Reliability Engineer (ASSRE)

NCR Retail Solutions Division - Atlanta, GA January 1998 – May 2008

Created and executed test plans, test cases, and test schedules for the Self-Check-Out Terminal (SCOT) solution

Ensured established methodologies and standards were used for testing of customer deliverables

Verified requirements were both testable and verifiable and tracked.

Responsible for conducting Integration test and support the implementation methodologies of new documented, standardized, repeatable testing processes

Performed functionality, system, user interface, regression, and security testing.

Validated requirements for system testing, report preparation, defect recording, and defect tracking

Use best practices to carry out business process analysis, process measurements, and change management activities

Skills

Requirements gathering, functional design

Team building, mentoring, resource allocations

Relationship building, account management, communications (written/visual)

Solution delivery, process improvement, vendor management, resource management, risk management

Technical Proficiencies

Project Management Tools: Confluence, SmartSheet, MS Teams, Slack, SharePoint

Office Tools: MS Office, Excel, PowerPoint, Visio

Test Tools: HP ALM, SOAP UI, Quick Test Pro, Fire Bug, Test Director, Quality Center, Jira, VSTS, Selenium, Appium, Quantum Metrics, Tealium, Google Analytics

Education

Florida A&M University

Electronics Engineering Technology – BS, 1993

University of Memphis

M.I.S Software Test Excellence Program (S.T.E.P. - Advanced) – Certification, 2013

United States Army (Veteran - A.D.)

Medical Equipment and Optical School (USAMEOS)

Bio-Medical Engineer – Certification, 1995

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