Logistics Coordinator Customer Service

ID

International Trade

Ileana D' Hoy

Miami, FL 33178 786-***-**** ************.**@*****.***

PROFESSIONAL

SUMMARY

Experienced customer service professional bringing 6 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about local and international regulations and standards. SKILLS Collaboration

Asset Allocation

Warehousing Processes

Service Agreement Coordination

Adaptive Thinking

Logistics Process Improvement

Transportation and Logistics

Coordination

Inventory Control

Teamwork

Customer Service

WORK HISTORY LOGISTICS COORDINATOR 03/2018 to 09/2020 Laboratorios Ravepharma SPA Santiago, Región Metropolitana, Chile Tracked orders and notified the business of status or potential delays. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Generated documentation and information required for business shipments.

Negotiate with international distributors raw materials. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

INTERNSHIP STUDENT 01/2017 to 05/2017

Grupo Técnico Aduanero 85 C.A. Puerto Cabello, Carabobo, Venezuela Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials. Identified and gathered commercial and international data, documents and rulings upon clients' requests.

Prepared and processed import and export documentation according to customs regulations, laws or procedures.

Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

INTERNSHIP STUDENT 09/2016 to 12/2016

J. J Carrasquero & CIA Agentes De Aduanas Valencia, Carabobo, Venezuela

Reported back to instructor to receive day-to-day tasks and responsibilities.

Interacted with customers and providers by phone, email or in-person to make reservations and provide information.

Cargo consolidation

Lawfully cleared merchandise through customs per client and government requirements.

Creating a timely record of and ensure prompt rating and invoicing of all files handled and/or assigned in the import Freight department COMMERCIAL ASSISTANT 01/2014 to 08/2016

Togumam Blindaje Y Seguridad C.A. Cabudare, Lara, Venezuela Created, edited and forwarded spreadsheets and documents. Designed optimized filing system for office to maximize efficiency. Handled light accounting duties for Togomam, enhancing financial accuracy and compliance with diligent attention to every need. Negotiated contracts and product prices by collaborating with vendors and developers.

EDUCATION Bachelor of Science International Trade 11/2017 Universidad Alejandro De Humboldt, Valencia, Carabobo, Venezuela LANGUAGES Spanish

Native or Bilingual

English

Professional Working

COMPUTER Microsoft (Excel, Word, PowerPoint)

ORACLE

Opera

Micros

Arion Point

Availity

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