Customer Service Front Desk
Resume:
Results-focused professional with
top-notch abilities in overseeing
communication, work orders and crew
actions. Detail-oriented in maintaining
files for customers, management and
crew members. Supports team
performance with well-maintained
equipment and properly planned daily
schedules.
Customer Communication
Customer File Maintenance
Route Planning and Adjustment
Service Requests
Work Crew Dispatch
Repair Scheduling
Customer Request Management
Daily Reports
Team Work Scheduling
Multiple Project Coordination
Sales Support
Effective Communications
Message and Work Order Transfer
Work Order Preparations
Some College (No Degree)
The University of Alabama
Tuscaloosa, AL,
General Studies
Clean Harbors
Dispatch Manager Corpus Christi, TX 03/2021 to
04/2022
Dispatch & Scheduling for Austin, San Antonio, Houston, Laredo, Corpus Christi, McAllen and all areas of south Texas Addressed questions, problems or requests for service or equipment.
Managed communications within assigned territories. Relayed work orders and information between work crews, supervisors and field personnel.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Maintained current knowledge of personnel in field and completed deliveries or delays.
Documented services performed, operations information and dispatch details in system.
Oversaw and coordinated communications within assigned territory.
Valicor Environmental Services
Customer Service Manager Robstown, TX 01/2018 to 03/2021
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Evaluated employee job performance and motivated staff to improve productivity.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
William
King
************@*****.***
Corpus Christi, TX 78413
Summary
Skills
Education and Training
Experience
WK
Universal Lubricants
Operations Manager Robstown, TX 01/2015 to 01/2018 Disseminated safety information and monitored employee compliance with regulatory and organizational policies. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Collaborated with subordinate managers to assess needs and optimize activities.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Midstate Environmental Services
Operations Manager Robstown, TX 01/2003 to 01/2015 Directed day-to-day operations by spearheading
implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Identified areas of deficiency and performed root-cause analysis to solve problems.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
USCG Operations
TCEQ Permitting
Profile Sampling and Lab reporting
Ship to shore marine operations, offloading product and PIC duties
Drury Inn & Suites
General Manager Corpus Christi, TX 01/1989 to 01/2002 Participated in networking events to establish and cement community ties, B2B relationships and industry connections. Identified client business and operational needs and introduced services to provide solutions.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Day to day operations overseeing Front Desk, Housekeeping, Maintenance, Breakfast and evening cocktails and meeting room functions
Daily bank deposit and credit card Transactions
References both personal and professional available on Additional Information
request.
Contact this candidate