Gopinath Reddy G

advouh@r.postjobfree.com

469-***-****

Summary:

Over 9+ years of professional IT experience and solid involvement in Salesforce.com which includes Configuration, Customization, Deployment and Integration of Salesforce.com in Sales Cloud with CPQ/CLM(Apttus/Salesforce/Conga) and Service Cloud with FSL along with Lightning-Aura Components and Lightning Web Components(LWC).

Experience in different type of IT sector projects like eCommerce, Public sector, Health Care, Energy Industries and enhanced my view on salesforce to broader perspective and entitled me to have 20 certifications in Salesforce and DevOps.Worked on Integrating the Saleasforce systems with other systems like SAP/Lemur with REST and SOAP APIs. During crunch times and delivery phase, I explored different tools like Jenkins, AutoRabit, Copado, GIT, Snapshot and helped in smooth deployment to production.

Excellent knowledge in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Salesforce AppExchange.

Expertise in administration, lightning Configuration, Salesforce CRM, SAAS (Software as service), and Apex language.

Conducting and Leading POCs for the projects to understand the scope and complexicity.

Experienced in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA Applications based on Apex Language and Leveraging Force.com Platform.

Experience in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.

Strong implementation and rollout experience with salesforce.com CRM, Sales cloud, Service Cloud, Marketing cloud, Sites and Communities.

In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Contact Management, Opportunity Management, Support Process, Forecasting, Order Management, Case Management in a multi-tier environment.

Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.

Experienced In SFDC Configuration & Customization- Creating & Managing Users, Roles, Profiles, Permission sets, Communication Templates, Security Access, Single Sign-on (SSO) and Security Controls to ensure that protected data is available only to the authorized users.

Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force pages and make them compatible with Salesforce Lightning.

Experienced in Salesforce Lightning for UI design and Lightning pages with lightning style sheets.

Experienced on Lightning components by using Aura framework.

Experience in SFDC development using Apex classes and Triggers, Integration, Visual Force, Force.com API, SOQL, SOSL.

Accomplished a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.

Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.

Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.

Experienced in developing Web Services for handling inbound requests from external web services and outbound calls to external systems using Force.com Web Services API.

Hands on experience with various app exchange applications such as Jitter bit, Cloud, Data Loader, Conga Composer, and Spring CM.

Having worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Force.com Migration Tool and Change set.

Good Knowledge on customizing applications using ECLIPSE IDE/VS Code with force.com plug-in andforce.com IDE.

Very Good Understanding and experience on deployments using Copado and Change sets.

Good hands-on experience using ANT as a deployment tool.

Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, Test Driven Development (TDD), Continuous integration (CI), documentation and extensive experience in Agile and Waterfall Methodologies.

Capable of rapidly learning new technologies and successfully applying them to projects and operations. Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Good Experience in software configuration management using SVN, Clear Case, Bitbucket, Gitlab and Git.

Technical Skills:

Salesforce.com

Apex, Visual Force, Apex Triggers, Workflows, Aura Components, Approvals, Email Templates, Formulas, Validation Rules,LWC, AppExchange tools like DocuSign, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Lightning Flows, Process Builder,CLM, Conga, Connected Apps, oAuth.

Web Technologies

HTML, CSS, JAVA SCRIPT, XML

Databases

MySQL, SQL Server 2000/2005/2008, MS ACCESS, Oracle 10g

Operating Systems

UNIX, LINUX, Windows 95/98/2000/XP/2003/7/Vista.

Languages

APEX, PYTHON, JDK 1.4/1.5, C, Java, Servlets 2.1/2.2, Java Beans, JUNIT, SOQL, SOSL, AJAX.

Tools

Jenkins, AutoRabit, Copado, Gearset, Flosum, Snapshot, Workbench, Postman, Conga, DocuSign, Jira, VS Code, GIT, GITLabs, TFS,

Certifications:

Salesforce Development in Deloitte US India 2015 August to 2021 January

ACADEMIC PROFILE

Education:

B.Tech in Computers from JNTU, Hyderabad, India in 2014

Professional Experience:

Client: Verizon – Irving, TX, USA Feb 2021 – Present

Role: Lead Salesforce Developer and Lightning Developer

Description: Verizon is an energy sector firm, offering services in communication sector throughout of the world. The project involved in building and integrating a salesforce mobile friendly application with legacy system based on Lightning Web Components (LWC), Service Cloud,CPQ /Conga CLM and Integration.

Responsibilities:

Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams.

Leading and conducting POCs for the projects to understand the scope and complexicity

Demonstrated strong Salesforce Development skills with Apex Programming and Lightning Web Components (LWC) with Lightning flow screens for user friendly interface.

Responsible for driving operational excellence by implementing strategies for continuous delivery of Salesforce and dependent software like Arbora.

Designed the cart page to load the products automatically in Apttus CPQ.

Worked on the CPQ set up by initializing the Products, Pricing Rules, defining the approval process, creating auto approvals

Designed and implemented Agreement process along with Conga CLM to maintain the contract process with customers and distrbutors.

Worked on the initial set up of the CI/CD deployment process on GIT Workflows by establishing strong coding standards for static code analysis with CodeScan, PMD, CheckMarx.

Doing code reviews and approving or merging the code reviews for the Team.

Maintained the status on salesforce updates/releases and meeting the compliance reports.

Designed and Developed the Data model with Objects schema, Page Layouts, Record Types, Report Types, Validation Rules, Workflows, Approval Process, Reports and Dashboards.

Organized various workshops on CPQ/CLM and on Deployment tools like Copado/AutoRabit to enrich and diversify the knowledge.

Worked on the Setup of the multi-Factor authentication and Single Sign On (SSO) with Okta.

Developed APEX code (REST and SOAP services) for inbound and outbound interactions with

Salesforce and tested with Postman tool.

Environment: Saleforce.com platform, Apex Language, Lightning Web components (Parent-Child components), Custom labels, Salesforce DX, Custom Metadata, Salesforce.com Data Loader, Service Cloud,Conga CLM, Workflow &Approvals, Reports, Custom Objects, Custom Tabs,CPQ, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, XML, Lighting Components, GIT – Workflow, VS Code.

Client: Deloitte – AIG, India May 2017 – Sep 2020

Client: Deloitte – AIG, Dallas, TX, USA Sep 2020 – Dec 2020

Role: Salesforce Developer and Release Manager

Description: AIG is a Health care entity which sells the health care products. The project involved with Salesforce CPQ on Sales cloud, ServiceMax on Service Cloud for building the cart pages and offering the services to the products along with the Deployment activities on AutoRabit and Snapshot.

Responsibilities:

Involved in various stages of the project life cycle primarily design, implementation, testing, deployment, and enhancement of the application.

Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.

Worked on the CPQ set up by initializing the Products, Pricing Rules, defining the approval process, creating auto approvals.

Designed the cart page to load the products automatically in Salesforce CPQ.

Created and maintained the rebate system on the add-on products and pricing for selected products by the user.

Involved in the Automating the Einstein Chat with ServiceMax by integration.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce Pages, Controllers, Triggers.

Developed a mobile cart page with Single Sign On (SSO) to load the products.

Explored different tools like AutoRabit, Snapshot, Jenkins to deploy the code from one sandbox to another sandbox and to Production eventually.

Guided the Juniors in the team to right direction by taking responsibility.

Connects with salesforce support teams to resolve the blockers and challenges that faced due to the limitations of managed packages like CPQ and ServiceMax on salesforce application.

Worked on the enhancements by prioritizing the functionalities.

Actively involved in the War room discussions during production support after GoLive.

Environment: Saleforce.com platform, Apex Language, Custom labels, Salesforce DX, Custom Metadata, Salesforce.com Data Loader, Service Cloud, Jira, Sales Cloud, Salesforce CPQ, ServiceMax, Approval Process, App Exchange Products, Agile, Custom Objects, Custom Tabs, GIT, Source Code, VS Code, AutoRabit, Copado, Snapshot, Jenkins.

Client: State of Kentycky – Deloitte Jan 2016 - May 2017

Role: Salesforce Developer

Description: At State of Kentucky, we built a portal for citizens to avail and track the benefits that are provided by government . The project involved with configuration and customizing the Apptus CPQ on Sales cloud, Service Cloud for building the application and offering the services to their gadgets.

Responsibilities:

Designed and developed custom Salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

Created various automated business process like Case Management, Auto Approvals on Apttus CPQ, Automatic Card load with products.

Debugging Apex scripts using Debug Logs and System Log Console to catch Exceptions that are coming with managed package.

Worked on the Apttus CPQ set up by initializing the Products, Pricing Rules.

Developed various Apex Triggers, Batch Apex, Scheduler classes and worked on developing code considering Governor Limits and improving coding standards.

Worked on various requirements to export the records using SOQL and SOSL queries using Workbench.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish many-many connectivity among objects.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality

Worked on testing REST and SOAP APIs/Web services using SOAP UI and Postman tools, having good understanding of XML and JSON structures.

Created Custom Objects, Fields, Page Layouts, validation rules, Field Dependencies, record types, Field Sets in a better and simplified Architecture.

Created Workflows for field updates, send Email Alerts, Time dependent actions, approvals in the hierarchy for automating the process in business.

Environment: Saleforce.com platform, Workflows, Process Builders, Apex Language, Custom labels, Salesforce DX, Custom Metadata, Validation Rules, CLM, DocuSign,, Service Cloud, Sales Cloud, Apttus CPQ, Approval Process, App Exchange Products, Custom Objects, GIT, Source Code, Salesforce.com Data Loader, VS Code, Jira, Agile.

Client: Deloitte, Hyderabad, India Feb 2014 - Jan 2016

Role: Salesforce Developer

Description: It is a public sector project and applications serve to Kentucky citizens. It is built on configuration and customization of salesforce like visual force pages, process builders, Profiles and Roles, visual flows, record types.

Responsibilities:

Designed Validation rules along with Roll up summary Fields to maintain Data quality and consistency.

Worked with various salesforce.com standard and custom objects like Accounts, Contacts, Leads, Campaigns, Marketing, Reports, and Dashboards.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity.

Defined and worked on Roles, Profiles and Security and Sharing settings. Created users, hierarchical roles, profiles, security controls and new fields as required

Worked on various requirements to export the records using SOQL and SOSL queries using Workbench.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish many-many connectivity among objects.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Created Custom Objects, Fields, Page Layouts, validation rules, Field Dependencies, record types, Field Sets in a better and simplified Architecture.

Worked on non-functional testing scenarios like Performance testing, Load testing, Upgrade testing.

Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.

Environment: Saleforce.com platform, Workflows, Process Builders, Apex Language, Custom labels, Salesforce DX, Custom Metadata, Validation Rules, CLM, DocuSign,, Service Cloud, Sales Cloud, Apttus CPQ, Approval Process, App Exchange Products, Custom Objects, GIT, Source Code, Salesforce.com Data Loader, VS Code.

6.Salesforce Certified Field Service Consultant

7.Copado Certified Developer

8.Salesforce Service Cloud Consultant

9.Congo Certified CLM Developer

10.Flosum Certfied Administrator

1.Salesforce Certified Application Architect

2.Salesforce Certified System Architect

3.Salesforce Certified CPQ Developer

4.Salesforce Certified Administrator

5.Salesforce Certified PD – II

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