Customer Service Team Member

North Tonawanda, NY ***** 321-***-**** ************@*****.***

NANCY HALL

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

PROFESSIONAL

SUMMARY

SKILLS ● Analytical Approach

● Special Orders

● Customer Service

● Administrative Oversight

INSTORE SHOPPER 04/2022 to Current

Instacart Shoppers

HOMESCHOOL TEACHER 08/2008 to 06/2020

Self Employed, Florida And New York

WORK HISTORY

● Tracked substitutions and informed customers of changes. Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

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● Demonstrated speed and accuracy in order item selection.

● Selected best-quality perishable items such as meat and produce. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

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Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

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● Worked productively with customers to meet order requirements and service expectations.

● Reviews orders prior to pick up for accuracy and purchase-by dates. Adapted teaching methods and instructional materials to meet students' varying needs and interests.

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● Researched and chose appropriate curriculum to meet children's abilities and grade levels. Graded homework, quizzes, classwork and exams to report on progress of student achievements.

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Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.

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Researched multiple curricula, methodologies and perspectives as part of educational planning.

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Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.

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Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.

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● Shifted between formal and informal methods of teaching to keep students engaged.

● Prepared quizzes, tests and examinations to gauge how well students were learning. North Tonawanda Senior High School, North Tonawanda, NY Language And Science, 06/1991

EDUCATION

Spanish

Limited Working

LANGUAGES

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