Customer Service Data Entry

PHONE 602-***-**** • E-MAIL: **********@*****.***

DANETTE “DANI” CHECCHI

EMPLOYMENT

December 2019 – February 2023 Poolman 2000, LLC Phoenix, AZ 480-***-****

**** *. ****** ******, *******, AZ 85009

Director of Commercial

●Oversee a group that consist of Managers and Commercial Technicians

●COI management of the company and its current venders

Nov 2016 – December 2019 Poolman 2000, LLC Phoenix, AZ 480-***-****

3242 S Central Avenue, Phoenix, AZ 85040

Commercial Lead Customer Service

Assist with management of bids and maintaining resource tracking

Track and create billing, invoicing and credit processing for existing accounts and bids for net new services

Onboard and process start-ups and existing contract modifications

Manage data entry and commercial property management across multiple portals

Provide documentation and contract sign-off with Compliance companies

Schedule, dispatch work orders, receive payments for New, Existing, and Repair Customers

Take High Inbound/Outbound calls for Existing Customers, New Customers, and Repairs

Schedule and dispatch Managers and or Repair Technician to New and Existing Customers

Creating and maintaining customer rapport with net new and existing management teams

June 2009 – Nov 2016 Poolman 2000, LLC Phoenix, AZ 480-***-****

3242 S Central Avenue, Phoenix, AZ 85040

Customer Service

Take High Inbound/Outbound calls for Existing Customers, New Customers, and Repairs

Schedule, dispatch work orders, receive payments for New, Existing, and Repair Customers

Explain and Implement New Service Options

Schedule and dispatch Managers to New and Existing Customers

AWARDS:

●Above and Beyond Award 2021

●Atta Girl Awards 2009 -2018

●Outstanding Rookie Award 2010

February 2004 – May 2009 Global Travel Group Scottsdale, AZ 480-***-****

16427 N Scottsdale Road, #145, Scottsdale, AZ 85254

Office Manager

Process payroll, monthly bonuses, attendance and New Hires via ADP and EzLaborManager

Maintain databases for Sales tracking, office inventory and compliance regulations

Implement and maintain employee system software and programming

Problem solving re: BBB, ATG, and escalated issues

Implement and monitor processes and procedures

Customer Service Supervisor – The Grand Baja, GVC, and DTD

Handle escalated calls and negotiate resolution

Implement and monitor processes and procedures for reservations department

Process and confirm monthly payments, maintenance fees, and/or reservations

Maintain communication with Resort regarding payment and reservation statuses

Configure employee email accounts and database updates

April 2001 – February 2004 I.C. E. Gallery Phoenix, AZ 602-***-****

10030 N. 25th Ave, Phoenix, AZ 85021

Customer Service Supervisor

Track attendance and endorse attendance policy

Maintain employee performance logs; generate E-Time reports

Screen, interview, and hire employees; approve compensation

Handle escalated calls; coach staff members; negotiate resolution to issues

Implement monitoring processes and procedures

Conduct monthly/yearly performance reviews

Quality Control & Communications

Implement solutions for escalated issues concerning bookings/memberships

Process organizational compliments for award program

Communicate with Resorts and members to manage requests/concerns

Coach/Assist Customer Service Representatives

Customer Service

Service cruise bookings, resort bookings, and memberships

High inbound/outbound call volume

Membership Services

Take new applications for memberships; activate and explain member benefits

Offer membership upgrades; book resort week and last-minute stays

AWARDS

Disney College of Knowledge 2003

Team Player 2003

Commitment to Excellence 2002

Whatever It Takes 2002

Employee of the Year 2002

Outstanding Customer Service 2002

2000 – 2001 Life Care Center of Paradise Valley Phoenix, AZ 602-***-****

4065 E Bell Road, Phoenix, AZ 85032

Activity Assistant for Alzheimer’s Unit

Coordinated Mental Stimulation Activities for patients with Alzheimer’s

Performed Stimulation Activities with Elderly people with Alzheimer’s

Create Activity Calendars on a monthly basis

Preformed Care Plans and Mental Evaluations for patients.

Administrative Accountability

EDUCATION

2021 CPO Certificate Phoenix,AZ

5-Year Certification

1999 - 2000 Rhema Bible Training Center Broken Arrow, OK

First year completion

1981 – 1985 Mannford High School Mannford, OK.

High School Diploma

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