Vicki Young

Florida, ***** 904-***-**** advonm@r.postjobfree.com

Open to Remote Opportunities

Multi-talented professional with more than 20 years of experience in a customer service, client relationship and in the mortgage industries. Possesses a strong work ethic and commitment to being a team player. Well-developed interpersonal skills which result in the ability to perform in rapidly changing environments.

Qualifications and Specialized Skills

Client Relationship Collaborate with administration, leadership, agents, lenders, and attorneys to ensure compliance to closing standards.

Leadership Specialized in the management of closing documents while collaborating with agents, lenders, and attorneys.

Organizational skills Maintain, organize, and process a full calendar of closings achieving 30 or more successful closings per month.

Problem Solving skills Focus on problem solving, time management, decision making and current knowledge of loan closing guidelines to provide the best customer service and support to agents, lenders, attorneys, and associates.

Administrative skills Administrative and customer service orientated positions, lending software system and training new closing specialists.

Recognition Recognized as Top Closer

Computershare Loan Services

April 1997 - October 2022

Closing Coordinator

Responsible for thorough quality review of the loan file to determine readiness to close and concise and accurate input of data. Ensures key items and tasks have been completed correctly prior to closing. Reviews conditions of the loan to ensure they are met on or before closing, as applicable. Also utilizes quality checklist to assist in preparing a compliant and accurate initial and final Closing Disclosure, including updates of fees, additional data entry as needed, and identification of tolerance cures required.

Current responsibilities:

•Prepare and detail closing statements

•Produce and submit completed loan documents to attorneys and escrow professionals

•Review signed closing documents

•Collaborate with loan processors, bankers, and agents in the resolution of transactional and title issues

•Review titles, insurance, and flood zone certifications to ensure closing standards are met for each property

•Coordinate with attorneys and closing agents on morning of closings to organize loans for funding and final authorizations

•Provide estimated closing dates and scheduled closings

•Verify closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrower’s bottom-line costs

SunTrust Bank, N.A.

May 1995 - Apr 1997

Full Time Teller - Bank up Head Teller

•Daily transactions

•Cross Sales

•Money Orders and Cashier Checks

•Order currency for the branch

School :

Wolfson Sr High School, Jax, Fl

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