Data Entry Qa Engineer

Marquita Mojica

Hampton, VA Tel. 757-***-**** Email: ********.*******@*****.***

Career Mission

To obtain a challenging position as an IT professional utilizing my skills, training, consistent troubleshooting skills, and great attention to detail.

Skills

Self-started, assertive, committed, and collaborative with self-organizing skills.

Ability to multi-task in fast-paced work environments and meet critical deadlines set for the team.

Skilled in methodologies Hybrid, Agile, Iterative, and Waterfall

Proficient in Microsoft Office (Word, PowerPoint, Excel, Access)

Critical thinking and analytical Skills

Customer service oriented

Quickly adapting to new working environments and learning modern technologies

Excellent communication through both written and verbal skills

Team player

Communicates effectively in person or over the phone

Participated in all agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup meetings

Exposed to using MySQL with a deep understanding of queries and relational databases

Familiar with Jira, Confluence, and plugins for test creation and execution

Experience with Excel for Test scenarios, Test cases from user stories, and use cases

Testing across multiple browsers such as Chrome, Edge, IE, Firefox, Safari

Technical

Project Tracking Software Tools: JIRA, Confluence, Microsoft Azure DevOps, and Postman

Languages: SQL, Java

Databases: Oracle, MY-SQL Server

Testing Tools: ALM Quality Center, Rainforest QA, Zephyr,

Office Tools: Microsoft Office tools, such as Teams, Word, Excel, PowerPoint, Outlook, OneNote, Slack, and Skype

Education

Bryant & Stratton College, Virginia Beach, VA, Magna Cum Laude 08/2015

Bachelor of Business Administration in Information Technology

Work History

Verizon September 2016 - Present

Senior Software Tester Newport News, VA

Analyzed and resolved network provisioning fallout (OLT, ATM Switch, Gateway Router & Class 5 Voice Switch).

Assessed and enhanced the order flow fallout between network provisioning & order control systems.

Performed trouble correlation for data & voice network troubles.

Well-versed understanding of the LAN/WAN network components

Supported both positive and negative test cases for Functional, Performance, and End-to-end testing on a variety of applications.

Executed test cases manually to check the GUI and functional features of the application.

Cox Communications January 2016 - August 2016

QA Engineer Chesapeake, VA

Performed testing on Hardware such as PC, TVs, VCRs, etc.

Conducted browser compatibility testing, use of email, changing passwords, and other member services features.

Maintained back order, prepared the RTM, and mapped the appropriate test cases to the business requirements.

Involved in back-end testing on SQL database and testing to verify the front-end field mapping.

Facilitated Scrum Ceremonies such as Daily Stand-Ups, Sprint Planning, Sprint Reviews, Grooming Ceremonies, and Retrospectives

Designed test plans and defined cases for functional and user acceptance testing. Performed Regression in every modification in the application using Selenium and Jenkins.

QVC August 2013 – January 2016

UAT Tester/Data Entry Chesapeake, VA

Reviewed Business Requirement Documents and Functional Specification Documents.

Implemented service excellence call expectations and department procedures to efficiently place customer orders, and input and verify online data.

Provided relevant offers, up-sold products/services, cross-sold, and answered customer questions.

Remained current by reading company news, bulletins, portal updates, site memos, electronic updates, and instant scrolling messages.

Mapped requirements with Test Cases in JIRA and executes them reporting a pass or fail status.

Experienced collaborating with offshore teams.

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