Customer Service Store Manager
Resume:
Ahmed A. Elsawah ********@*****.***
PROFILE
I have 20+ years of experience
putting customers first.
My management philosophy is
to be a servant-leader, and my
purpose is to cultivate my
team to become better
versions of themselves; by
coaching them challenging
them, and course-correcting
when necessary. My passions
are problem-solving, exploring
new ideas, and fostering a
productive and inclusive
culture for the team.
AREAS OF EXPERTISE
Entrepreneurship
Sales growth
Operations
Hiring Standards
Staff Leadership
Customer Service
Training & Development
Crisis Management
Food Safety
Cost Controls
EDUCATION
B.A. in Social Work
6th October University, Cairo
WORK ELIGIBILITY
US Permanent Resident
(No sponsorship required)
PROFESSIONAL EXPERIENCE
Sales Growth Manager
Golden Import & Export 09/2022 to Present
Establishing a sales presence in NYC and expanding customer base to Northeast US Retailers and Distributors.
Area Manager
Glaze Cafe 1/2019 to 09/2022
Grew the franchise from a single store into three stores.
Led a team of over 30 employees across all three stores.
Consistently improved sales by 8 % year over year on average.
Full P&L responsibility for business performance of all three stores.
Created staff development initiatives and training.
Communicated weekly to leadership on staff, food control and sales.
Planned and coordinating menus, including introducing new items.
Organized marketing activities, promotional events, and discounts. Store Manager
Starbucks Coffee 11/2012 to 9/2018
Led a team of 15 partners
Hired, trained, evaluated, disciplined, and scheduled all partners.
Fully responsible for the store’s P&L and business performance
Led training of all new partners to the store
Ensured high quality standards and food safety protocols. Restaurant Manager
Burger King 9/2008 to 9/2012
Led a team of 20 employees
Hired, trained, evaluated, and scheduled all team members
Fully responsible for the store’s P&L and business performance.
Managed sales promotions and new deals
Accountable for training all new team members
Sales Growth Manager
Golden Import & Export 6/2004 to 9/2008
Grew sales by 12% year over year on average over four years
Diversified our customer base from large-scale manufacturing to include mid-size and small-scale manufacturers
Independently operated with little to no oversight required Restaurant Owner / Entrepreneur
Ghazala 3/2003 to
6/2005
Designed and built a small restaurant from the ground-up
Fully owned and operated the restaurant along with two partners.
Hired, trained, evaluated, and scheduled all 5 employees.
Managed zoning protocols and local building procedures
Maintained a high level of food safety and quality.
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