Customer Service Assistant Manager

JOSE GUILLERMO VELASCO

Moreno Valley, CA ***** 323-***-**** *************@***.***

EXPERIENCE

Smart and Final

Assistant Manager

*/** = 11/22

To satisfy sales growth and profit budgets, I managed daily operations in the following departments: Deli, Freezer, Produce, Grocery aisles and Sales floor

Maintain a sales floor presentable and appealing to customers to drive sales

Developed and maintained the highest level of customer service

Ensure objectives and staffing needs are met in all departments when the manager is absent

Established a high level of merchandising presentation throughout the store

Managed and ensured that front end procedures and policies are followed when the manager is not present

Managed and worked along reset crews to ensure that new items and products were slotted accordingly

Supervised, trained, and evaluated associates' performance to achieve business standards

Provide compliance with safety regulations in the sales floor

Recruited and developed a training strategy to build strong and efficient employees

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports

Set, enforced, and optimized internal policies for areas such as Training and Development to maintain business agility and responsiveness to dynamic demands

Organized budgets and oversaw profits and losses

Achieved margin targets consistently to stay on track with growth plans

Maintained high levels of organization in store by directing customers and replenishing merchandise

Reduced process gaps while training new hires on products, software, operational best practices, and store protocols

Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Managed schedules, accepted time off requests and found coverage when shifts were short

Completed recruitment duties including marketing open positions on websites including Indeed, Snagajob, and social media platforms

Reviewed applications for potential candidates to determine eligibility

Conducted prescreen phone interviews and scheduled face to face interviews

Conducted face to face interviews and made hiring decisions

Completed onboarding of new hires including obtaining I9 verification and food handler permits, completion of employment forms and documents W4s

Collaborated with HR to provide employee files by electronic means

Created physical employee files containing forms and documents required by law including employee’s I9 documentation, and Food Handler’s card

Provided monthly and annual employee reviews, on the job coaching and feedback

Collaborated with HR to ensure federal, state laws were followed for disciplinary action

Completed in depth documentation of coaching, feedback, and disciplinary measure

Obtained cash from the locked safe, completed bank slip, placed money in the bank bag and followed restaurant procedures to safely complete a bank drop

Oversaw the petty safe, completing financial entries to record expenses

Reviewed employee reconciliation of cash registers, petty safe records, and lock safe cash available

Entered information in a database to record and review sales, losses, inventory, and labor costs

Utilized Microsoft Excel for scheduling, ensuring that restaurants were appropriately staffed for each shift

Managed call offs and provided staffing solutions

Reviewed and approved employee timesheets, breaks and lunches

Implemented and delivered programs to provide staff engagement, gender, and cultural diversity

Communicated with Area Director regarding corporate business objectives, ideas, and concerns

Identified and communicated sales goals (daily, weekly, year over year)

Complied with labor laws

Managed and ordered inventory effectively to reduce waste and prevent theft

Executed safety and health standards and audits

EDUCATION

Cerritos Community College

Associate of Arts: General Education

24 Units completed

South Gate High School

High School Diploma

6/1991

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