Service Rep Customer

Terri Jones

*************@*****.*** 916-***-****

Summary

Competent in handling heavy in bound/out bound phone traffic.

Strong interpersonal and problem solving skills.

Skilled in tackling client/administrative communications in a professional setting.

Records/information processing in a fast-paced environment.

Attentive to ongoing client’s needs and ongoing SLAs.

Proficient in Word, Exel and Power Point.

Education/Certifications

California Department of Public Health-CCHT License 01/14/2021 HHA Certified HCA 10/01/2016 id 751-***-****

Careway/Satellite Healthcare Hemodialysis Training Graduated 2021

Business Owner Terrific Daycare – 2000 to 2017

Sacramento City College Nursing Program / Occupational Therapy Program. College courses completed in business, accounting, nursing, occupational therapy and medical terminology.

St. Francis High School – Graduated 1982

Work History

Inspire Diagnostics 2021

Made initial phone contact to local business and HealthCare locations to set up possible Covid testing sites.

Gathered pertinent information to process location to support Covid testing.

Collected all testing and lab samples to be forwarded to main lab.

Made follow up calls to locations to solicit feedback and possible leads for future Covid testing sites.

Copart

Customer Service Rep CTU

Satellite Healthcare 2021

Dialysis, dialysis training

Certified Clinical Hemodialysis Technician

Licensed CCHT #01187542

Private Home Healthcare 2019-2020

Provided hospice, patient care, medicine, nursing, respite care

Visiting Angeles 2019

Provided hospice, patient care, medicine, nursing, respite care.

Healthnet Centene Medical Insurance 2017 to 2019

Triage patient files, made initial contact with patients, call healthcare providers offices for additional patient records.

Dr Abraham McIntosh 2015 to 2017

Handled all front office functions, provided accurate patient record keeping.

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