Customer Services/Technical Support
Resume:
BILLY BOUCHEU
Customer Care/
Technical Support
Contact Information
Farmington, MN 55024
*********@*******.***
Skills
Languages
Customer Service
Troubleshoot
Technical Support
Quality Standards
Data Entry
Phone Calls
Desk Support
PC
Problem Resolution
Outbound Calls
Service Desk
French
English
A dedicated, helpful Customer Service Professional with experience in the call center sector.
Able to work independently and use in-house resources effectively, such as problem resolution procedures. Willing to do shift work and weekends if required. Motivated to learn, grow and adapt to a constantly changing environment. Ability to work independently and a great team player. Strong organizational, interpersonal, analytical and time management skills. Excellent verbal and non-verbal communication skills; French and English ability to make decisions under pressure while adhering to policy and procedure guidelines.
Able to work with people from different backgrounds. Employment History
Call Center Team Leader Mar 2015 - Jan 2020
TMPhone Outsourcing Paris, France
Education
Associate Information Technology Sep 2008 - Jun 2010 University Institute of Technology Douala, Cameroon Bachelors Computer Science Present
University of North Dakota Grand Forks, ND
French
Speak, read and write
English
Speak, read and write.
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured call center environment.
Provide superior customer service and work quality while demonstrating attention to detail, ensuring that procedures were followed and accounts were documented properly.
Respond to customer concerns regarding assistance and escalate to Management Team as needed.
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