NaKevia Fears
Rex, GA *****
*********@*****.***
Seeking a fast pace, growing, productive, and cooperate employer, to utilize my customer service skills with. Being that I am a very dedicated and hardworking candidate, who is a fast learner and very dependable, as well as very open to learning and growing into making a career with my employer. Work Experience
Warehouse Associate
Walmart - Atlanta, GA
October 2021 to December 2022
Packed single items using computer and scanner through a Wcom software system. Packaged items were placed on a conveyor belt to shipped out to Walmart consumers. Amazon Delivery Driver
Snowden Delivery Services, LLC - Atlanta, GA
June 2020 to September 2020
Service Delivery Consultant
Chime Solutions
December 2018 to March 2020
Call Center
• Worked with Alight as client on a DaVita project.
• Enrolled DaVita employees into Health and Welfare benefits.
• Worked with DVS, verifying documents, such as (Marriage Certificate, Birth Certificate, Driver License, Domestic Partner legal Document, lease, Billing Statement) from DaVita employees.
• Worked on AON, with credit protection for Genesis and Credit One Customers/Safeline for Fingerhut and Gettington Customer.
• Worked on Kaiser, scheduling Internal Medicine, GYN/OB, Pediatrics, Express Care, Video/Telephone, Dermatology, and Family Practice visits.
• Created member insurance cards for new members.
• Programs used were Epic, Intradiem, Citrix, Skype, Internet Explore, Microsoft Outlook, Avaya, and Share Point.
Stock Picker/and Packer
JCPenney
2017 to 2018
Warehouse
• Rode stock chaser picking online orders for customers.
• Helped with inventory for DotCom department.
• Packed inventory to be placed in destinated areas to be picked for online orders and shipped to customers.
• Helped on dock with coding in new inventory for DotCom
• Worked on dock, loading all online picked order to be shipped to customers. Customer Service Rep
CFS
2016 to 2016
Check Cashing
• Cashed verifiable payroll and government checks.
• Loaded and unloaded Netspend cards.
• Worked as a cashier making sales on making copies, fax, postal stamps, and envelopes.
• Kept an accurate count of facility safe and drawer count at the beginning and end of the day. Dispatcher
Airserv
2015 to 2016
• Managed over 2000 agents into assisting with Delta arrival and departing passengers.
• Scheduled agents for flight to assist with wheelchair passengers and unoccupied minors to get to their next destination through the Atlanta Hartfield Airport.
• Also scheduled for agents to assist with service animals during their time in need while at the Airport.
• Worked via a computer, Telephone, and portable tablet.
• Also assisted with agents with flights during the Airport busy times, such as Holidays. Lockbox Specialist
KForce Solutions
2014 to 2015
Financial Services
• Worked as a temporary employee at Bank of America, through a temp agency, KForce.
• Scanned and attached all processed worked and prepared to packed for shipment back to customers.
• Packed all processed work according to customers mailing preferences; such as, US Mail, Fed Ex, or UPS. Lockbox Specialist
Wells Fargo
2012 to 2013
Financial Services
• Processed checks into business ad healthcare accounts via computer.
• Attached all processed work done at the end of the working day.
• Worked on production in fast pace environment.
Sales Rep
Encore
2010 to 2011
Retail
• Worked as cashier
• Monitored and maintain a clean and safe environment for shopping customers.
• Kept and accurate count of sales and register drawer at the beginning and the end of day.
• Worked in inventory to maintain stock.
Lockbox Specialist
Bank of America
2007 to 2009
Financial Service
• Worked in a face pace environment, as well as working under production.
• Processed checks into business and healthcare accounts via computer and scanner.
• Maintained a face pace working under production and high processing accurate rate. Education
Bachelors in Criminal Justice in Criminal Justice
Strayer University
2020 to Present
Diploma in Medical Administrative Assistant in Medical Everest Institute
2009 to 2010
High school diploma
Creekside High School - Fairburn, GA
August 2003 to May 2007
Skills
• Sales
• Inventory
• Word
• Powerpoint
• Inventory Management
• Data Analysis
• Logistics
• SAP
• Microsoft SharePoint
• Help Desk
• Active Directory
• Citrix
• Financial Services
• Microsoft Windows
• Computer Networking
• LAN
• Clerical experience
• Account reconciliation
• Analysis skills
• CPT coding
• ICD-10
• HCPCS
• Medical office experience
• Banking
• Customer support
• CRM software
• Employment & labor law
• Databases
• Medical terminology
• Filing
• Office manager experience
• Accounts receivable
• eClinicalWorks
• Research
• EMR systems
• Cash application
• Cash handling
• Medical scheduling
• Baking
• Freight
• EDI
• Documentation review
• Property management
• Yardi
• iOS
• Mac OS
• Insurance verification
• Medicare
• Spanish
Assessments
Typing — Completed
February 2020
Transcribing text using a standard keyboard
Full results: Completed
Work Style: Perseverance — Expert
February 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Expert
Scheduling — Completed
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.