Heather Plain Budde

** ********* *****

Dunlap, TN 37327

423-***-****

advo90@r.postjobfree.com

Skills

Verbal Communication

Phone Skills

Listening

Data entry skills

Customer Service

Attention to detail

Multitasking

People Skill

Education

Sequatchie County High School 2005-2008

Chattanooga State Community College 2008-2010

Work Experience

Buffalo Wild Wings 2014- Present

Hixson, TN

Server Trainer/ Bartender

Trusted by the general manager to filter out the best candidates for the serving position and was given the responsibility of evaluating potential new hires.

Operated Touch Screen Computer Daily

Kept the Spirit of Hospitality

Exceptional Knowledge of all aspects of the menu with a proven ability to learn daily specials.

Handled all cash and credit card transactions accurately and promptly

Trained new staff members and produced a training packet to help them with the transition into high-end dining

Addressed complaints and resolved problems.

Promptly greeted guests, and provided superior customer service

Provided thorough training for new servers.

Trained New Employees and helped with many different managerial duties as well.

Food server, customer service above and beyond, trained all new servers on how to perform the position

Jacob Myers 2012-2014

Server/ Trainer

Train new employees, Open and Close restaurant duties

Entrusted with over $10K of cash/credit personal transactions weekly

Trained new hires on various techniques of upselling to attain high sales for the company.

Directly supervise all employees on the serving staff during all shifts.

Trained New Hires on Company Policies and Standards

Easily Adapted to Changes Within the Business

State Farm Rick Sharpe 2013-2014

Sales Associate

Provided exceptional one-on-one customer service and effectively handled any customer complaints

Providing exemplary customer service.

Watch for and recognize security risks and thefts and know how to prevent or handle these situations.

All cash, credit, and check purchases

Served as an extra hand to my employer when dealing with new clients.

Enjoyed learning and working with new bookkeeping systems and accounting methods, as well as learning new ways to sell insurance.

Nitty Gritty Café 2011-2013

Head Server

Handled customer complaints and always ensured customers left with a smile

Accepted all forms of payment and provided guests with change if needed.

Completed nightly cleaning duties such as mopping, cleaning tables, and washing dishes.

Developed and maintained exceptional customer service standards

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