Network Engineer specialist

Abhishek Goyal

Address: **/* ********* ***** ******

Near Yuba Star Club/CPM party office

Mob: +91-801*******

Email-id:****.*******@*****.***

CAREER OBJECTIVE

Extremely keen on working with a company which apart from utilizing the employees’ skills for the growth of the company offers ample opportunities for its employees and enhances their knowledge and helps in the overall development as an individual.

Academic Qualification:

Year

Examination

Institute/College

Board/University

Grade/Percentage

2014

Graduation (BCA)

Brain ware College

PTU

75%

2010

HS (XII)

Shree Jain Vidyalaya

W.B.C.H.S.E

65%

2008

Madhyamik (X)

Shree Jain Vidyalaya

W.B.C.H.S.E

55.65%

Work Experience:

Company name: HCL Technologies PVT Ltd.

* Joining date: 11 November 2019

* Job Designation: System IT Analyst (L1)

* Project: Sempra Energy (Coal & Natural Gas, Electric)

* Duration: - 18 months and currently going on

* Company name: ATOS INDIA Private Ltd.

* Joining & Resignation date: June 2014 –May 2017

* Job Designation: System Network Engineer (L1/L2) Telecom

* Project: Unify UK & US (AFR), Circuit Web based Application Tool.

* Duration: - 3 years

Job Responsibilities:

•Providing Technical Support to users sitting North America for issues ranging from telephonic outages to replacement etc. via tickets rose in Clarify Ticketing tool within the stipulated SLA.

•Ensuring that the goals of the Incident Management process are achieved; restoring normal services as soon as possible based on customer perspective and within defined SLA.

•Detecting, logging, categorizing & prioritizing incidents and providing initial incident supports.

•Troubleshooting issues pertaining to desk phones viz. IP phones, digital phones etc.

•Preparing the Root Cause Analysis for any major issues and submit to all the stakeholders.

•Identifying root cause of issue reported by user or monitoring tool resolving within SLA.

•Continually seek new and innovative ways to enhance operational functions within the group/area.

•Responsible for maintaining the agreed SLA’s of clients IT infrastructure.

•Responsible for escalating the issue with next level or rendering field services.

•Worked towards the achievements of the strategic & operational objectives of the group located across multiple locations in a 7x24x365 environment.

KEY SKILLS:-

•Networking Devices: Stat Seeker, AKIPs, Sentinel Voice.

•Monitoring Tools: Splunk,Nagios, Splunk: Backup server for Storage managemeOSI, VLAN, Sub netting, OSPF, BGP, DNS,DHCP.Routing and Switching,

•Basic understanding of Siemens Hi com 300 PBX system, Phone mail system.

•Basic understanding of Siemens Hi path 4k & 3k PBX system, CBX, Xpression mailbox.

•Incident management, Ticketing tools: BMC Remedy, SDM, Service now.

•Major Incident management Role.

Extra-Curricular Activities:

•Interest in electronic gadgets.

•Playing Cricket with friends.

•Listening Classical songs

•Cooking.

STRENGTHS:-

•Hardworking, Sincere & Flexible.

•Quick Learner.

•Believe in the concepts of 4D’s (Desire, Determination, Dedication & Discipline).

Language Proficiency:

* English: READ/WRITE/SPEAK

* Hindi: READ/WRITE/SPEAK

* Bengali: READ/SPEAK

Career Certifications:

• ITIL Foundation Ver3 Service Management.

• CCNA (R&S) Certified by CISCO.

PERSONAL DETAILS:

Name : Abhishek Goyal

Father Name : Sunil Kumar Goyal

Date of Birth : 25th of May 1990

Sex : Male

Marital Status : Single

Nationality : Indian

Languages Known : Hindi & English

Mob. No : +91-801*******

Place : Kolkata ( native)

DISCLAIMER:

I hereby declare that the above mentioned information is correct true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Abhishek Goyal.

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