Support Representative Service

CYNTHIA LEWANDOWSKI

Longmont, CO *****

720-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Understanding Customer Needs

Needs Assessment

WORK HISTORY

02/2017 to Current Host Home Provider

Spectrum – Longmont, CO

Provided compassionate and patient-focused care to cultivate well-being. Assisted with daily living activities, running errands and household chores. Completed regular check-ins and progress report for each client. 06/2015 to 10/2016 Customer Service Representative OtterBox – Firestone, CO

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

02/2012 to 08/2014 Apple Technical Support Representative Apple – Longmont CO, CO

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Worked flexible hours; night, weekend, and holiday shifts.

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