Data Entry Customer Service
Resume:
Ashlyn Milner
Outgoing and friendly with reputation for accuracy and
high customer service standards. Organized, detail-
oriented, and collaborative team member seeking an opportunity.
**** ******e Road
New Braunfels, TX 78130
830-***-**** Cell
******.******@*****.***
EXPERIENCE
Canyon Lake Kids Academy, Canyon Lake, Tx -Customer Service & Teachers Aide
July - Sept 2017 (3 months)
●Greeted parents and students at arrival and departure as assigned.
●Answered questions about programs, costs, scheduling and general customer service by phone and in person as needed.
●Assisted with documentation and filing of office paperwork.
●Worked under class teacher until promoted to own class of fifteen 2-3 year olds. Assisted in child care for all students including some socially and emotionally challenged children.
H.E.B Plus, New Braunfels, TX — Cashier Central Checkout
April 2016 - Feb 2017
●Answered questions about merchandise and maintained current knowledge of all promotions and coupons.
●Efficiently rang up items and processed payments to keep customers flowing through check-out aisles.
●Volunteered for extra work to cover short-staffed shifts.
●Able to stand for extended periods while maintaining correct drawer totals & positive customer interactions.
●Assisted junior cashiers and new employees with PLU codes, questions and customer assistance.
Schlitterbahn, New Braunfels, TX — Lifeguard
April 2014 - August 2017 (3 consecutive summer seasons)
●Assured guests were safe and satisfied during their visit to the parks.
●Maintained the atmosphere and cleanliness of the park including personal appearance (lifeguard uniform & professionalism).
●Assisted guests with questions and customer service issues directly and through management support.
●Promoted from entry level Lifeguard to Special Aquatic Lifeguard
●Trained and certified in CPR, First-Aid, AED & Injury Assessment
●Ability to maintain attention and focus in high activity areas critical to guest safety and park reputation.
John Newcombe Country Club, New Braunfels, TX - Receptionist
Dec. 2017 - May 2018
●Answer incoming calls or make outgoing calls.
●Wash, dry and roll towels.
●Make sure items were stocked: cups, straws, coffee, snacks, ect.
●Make coffee for the guests, members and employees.
●Prepare the water jug for guests and members.
●Turn on all TV’s, court lights, lights, music at certain or all times of the day.
●Open and prepare the club for the day.
●Checked and documented daily inventory form for beer/wine/drink.
●Maintain and keep the club clean at all times.
●Make reservations for club members to use the tennis courts.
●Make reservations to members/guests to use the facility for a small events.
●Selling and operating POS system for any sort of merchandise that is held at the club.
●Typing and operating the computer.
●Smiling and greeting every single member and guest that enters the facility.
Legend Oaks New Braunfels Rehabilitation and Long Term Care, New Braunfels, TX - Hospitality Aide / CNA
June 2018 - November 2018
●Sent laundry to housekeeping
●Helped residents with their Activities of Daily Living (ADL) activities.
●Show compassion towards residents while taking care of them
●Light housekeeping
Rio Terra Senior Living in New Braunfels, TX - Resident Assistant
November 2018 - July 2020
●Helped residents with Activities of Daily Living (ADL)
●Helped out in the dining room when needed for breakfast, lunch and dinner
●Picked up meal trays / dishes after every meal served
●Assisted resident(s) with bathing or to stand aside if needing assistance at any given time
●Took residents laundry to be washed, dry, and folded (and put away if requested or they are not able to)
●Light housekeeping such as taking out the trash, making the bed and putting items away
●Showing compassion every day
SKILLS
Proficient in POS and register systems
Mathematical aptitude
Customer service oriented
Highly skilled in customer etiquette both by phone and in person
Adept at social media services and communication skills (including web design)
Able to handle multiple tasks without losing focus on goals or customers
AWARDS
Rated in top 10% of transactions (Items per minute) at HEB
Employee of the week multiple times over 3 seasons at Schlitterbahn
LANGUAGES
Highly proficient in english written and verbal.
Minimal proficiency in spanish both written and verbal.
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