Support Representative Service
Resume:
Bonifacio Jr. Foster
Santa Maria ****
**************************@***********.***
Work Experience
Customer Service Representative / Technical Support Representative / Collections (Sprint)
Valor Global Inc. - Fort Bonifacio
November 2021 to February 2023
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity and similar concerns.
Technical Support Representative (AT&T)
Teleperformance - SM City Fairview
October 2020 to November 2021
manage, maintain, diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
Customer Service Representative (Verizon)
Teletech - Quezon City
June 2019 to September 2020
Connecting multiple customer touch points and providing a seamless experience so that customers get their issues resolved on the first contact.
Conduct research into connectivity problems or billing errors to resolve issues. Treat customers with kindness, honesty and respect to retain their business. Order Support Representative (Sprint)
Afni Phils. - Quezon City
August 2018 to May 2019
Creating and updating customer orders by entering data into an order management system or other software application.
Arranging shipments according to customer requirements, using a computer system to track inventory levels and ensure that orders are filled correctly Communicating with other departments within the company to ensure that orders are processed in a timely manner
Communicating with customers to ensure they are aware of order status updates and to answer any questions they may have about their orders
PropertyWare Support (Property Management Software) RealPage Philippines Inc. - 2nd Floor Rockwell Business Center, Tower 3 March 2018 to August 2018
oversees the ongoing condition of the owner's property(s) and ensuring tenant satisfaction. seeking tenants and managing evictions.,depend on the contract with the owner. manage bookkeeping - receivables and payables
Subject Matter Expert (quickbooks for Mac and Windows) CONVERGYS PHILIPPINES\ CONCENTRIX - Mandaluyong
September 2014 to March 2018
assist and store financial information of a personal or business nature. handles the storage, analysis, management and processing of a set of financial transactions, records and processes. Customer Service Representative (Cricket)
Minacs - Makati
January 2014 to August 2014
help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Help customers understand the product
Answer questions about their reservations,
Education
Vocational school diploma in Gas Diesel Mechanics
City College of Manila - Santa Cruz
January 2000 to December 2000
2nd year college in Political Science
University of Manila
June 1997 to November 1999
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