Service Agent Representative

Jennifer S Rhinehart

936-***-**** Email: ***********@*****.***

**** **** **, ******, ** 77385

Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly addition to the team.

2021 Food Saftey Certificate

Management

Customer service oriented

Critical thinking

Strong work ethic

Inventory management

Multitasking

Accurate money handling

Quick learner

Friendly demeanor

Quick problem solver

JR

Professional

Summary

Work

History

Skills

Customer Service Agent 09/2021 to 03/2022

VXI Global Solutions Conroe, TX

• Managing large amounts of inbound calls in a timely manner.

• Following call center “scripts” when handling different topics.

• Identifying customers’ needs, clarify information, research every issue and providing solutions Customer Service Representative 07/2021 to 09/2021 Circle K Conroe, TX

• Responsible for Customers shopping experience.

• Count and balance safe.

• Stock and organize product.

Shift Lead 12/2018 to 06/2021

Marco’s Pizza Conroe, TX

• Lead a crew of 2 to 8 team members on a successful shift.

• Count and balance safe. Prepare deposits and set registers and bank up for the day.

• Supervised in prep. Made sure everything is finished in a timely manner and properly. Loyalty Agent 05/2022 to Current

Sitel/Simplisafe Conroe, TX

• Managing inbound calls in a timely manner.

• Following call flow when handling different topics.

• Identifying customers’ needs, clarify information, research every issue and providing solutions

Contact this candidate