Service Rep Data Entry

DAVID SCHECHTER

**** **** **** ****** ****, Phoenix AZ 85028 • 602-***-**** ***********@*****.***

QUALIFICATIONS

Proficient in use of computers, Microsoft Office, Windows, Word, Excel, Outlook

Responsible, efficient, flexible, integrity

Bilingual Spanish

EXPERIENCE

CUSTOMER SERVICE REP (7/2021 – 11/2021)

Accolade, Scottsdale, AZ

• Handled inbound and outbound claims / billing, discrepancies with providers, prior authorization, and network

provider issues

CUSTOMER SERVICE REP (11/2020 – 6/2021)

Vanguard Financial Investment Services, Scottsdale, AZ

• Handled inbound customer questions, concerns, and made updates to customer accounts

COURIER (1/2020 – 11/2020)

Door Dash

• Delivered food products to customers

CUSTOMER SERVICE REP TIER 2 (09/2015 – 11/2019)

General Dynamics Information Technology - Phoenix, Arizona

Assisted consumers with plan discrepancies, conflict resolution, complex issues

Extensive problem solving, probing, active listening and effective communication

CUSTOMER SERVICE REP TIER 1 (09/2014 - 9/2015)

General Dynamics Information Technology - Phoenix, Arizona

Assisted consumers with marketplace health insurance applications and enrollments

Handled extremely high inbound call volume

CLINIC MARKETING COORDINATOR (05/2014 - 08/2014)

PMI Wellness Clinic - Boca Raton, Florida

Outbound telemarketing contacting physicians, medical clinics for anti aging clinic

TELEMARKETING REP (01/2014 - 04/2014)

WELK RESORTS - SAN DIEGO, CALIFORNIA

Contacted previous timeshare customers to book tours to Welk Resorts

HEDGE FUND ADVISOR (08/2012 - 02/2013)

Wellesley Asset Secured Portfolio - Ft. Lauderdale, Florida

Raised capital funding from accredited investors for distressed commercial RE notes

$5 million capital raised for fund within 8 months by 2 investors

PHARMACEUTICAL SALES (02/2011 - 01/2012)

Drug Place Pharmacy - Pompano Beach, Florida

Handled both inbound and outbound calls for diabetic testing supplies and mail order pharmaceuticals

Led BILINGUAL department in sales

MARKETING ASSISTANT (01/2009 - 11/2009)

Liberty Messenger Service - Ft. Lauderdale, Florida

Handled dispatching, order entry and marketing for courier service

HEALTH ADVISOR (08/2000 - 05/2008)

Life Extension Foundation - Ft. Lauderdale, Florida

Handled inbound calls, data entry, database management, CRM software for $200+ Million dollar supplement mfg.

Consistently achieved top producer in sales of supplements, lab tests and new memberships

EDUCATION

BACHELOR SCIENCE, FRESNO STATE UNIVERSITY, FRESNO, CALIFORNIA (1993)

Achieved 3.0 GPA in Business Administration with marketing option

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