Call Center Sales Associate

Robin R. Jackson

(***) ***- ****

******************@*****.***

Career Summary

Personable, highly effective administrative professional with exceptional communication and customer service aptitude, extensive office and computer skills, and thirteen years experience supporting the operational function of a large Christian and community service ministry.

Summary of Qualifications

Over 20 years in retail sakes.

Considerable knowledge of the administrative and operational requirements associated with supporting Trinity United Church of Christ (“TUCC”) and the more than 80 ministries affiliated with the church.

Established and highly effective working relationships with TUCC pastoral and operational staff as well as many of the current external vendors that service the church.

Strong computer skills (Microsoft Office Suite: Outlook, Word, Excel) as well as extensive knowledge of Access ACS and People Suite.

Extensive knowledge related to the various resources and informational processes associated with supporting the Member and Guest Services process at TUCC.

Work Experience

Trinity United Church of Christ, Chicago, IL 60620 - 2001 to Present

Member and Guest Services Assistant (2009 to Present)

Responsible for providing administrative and customer service support to the Member and Guest Service process at TUCC including covering the call center, providing direct informational services to members and guests, providing administrative support to the pastoral staff, and maintaining/managing data systems related to vital statistics, new member, member and giving records, etc.

Akiba Bookstore Sales Associate

Responsible for providing sales assistance to bookstore customers and the Center for African Biblical Studies, assisting with the arrangement of celebrity book signing events, and handing day-to-day bookstore operations including ordering books, opening and closing the store, dropping cash, credit and monetary receipts in the Trustee Hopper, etc.

Front Desk Receptionist (400 Building Campus)

Responsible for providing reception and information services to guests and members at the 400 Building Campus including greeting guests, answering and directing call center calls, supporting the bulletin and giving statement mailing process, and other duties as assigned.

Education

University of Illinois, Chicago, IL (2 years)

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