Test Engineer - QA Engineer

Larry W. Shackelford *** Dunhagan Place, Cary, North Carolina – 27511

Contact: 910-***-****, E-mail: **********@***.***

Hardware and Software Product Test Engineering

Extensive engineering management, quality assurance and customer support experience delivering complex product in a distributive software and manufacturing environment. Demonstrated strengths in hardware/software management, product test performance, global lab operations support, project management, customer service and NOC operations. Key competencies in methodologies including various levels of test-driven requirements definition, test analysis and KPI tracking. Team oriented to provide solutions to technical issues impacting delivery and revenue in a timely manner. Extensive manufacturing test engineering designing in-circuit, functional and module test fixtures and test sets.

PROFESSIONAL VALUE OFFERED

Network Eng and Management Quality Assurance/SDLC Manufacturability Project Management

Requirement Analysis/Storage Software Development Functional Test Design Product Verification

Interoperability Test Engineering In Circuit Test Design Training & Development Integration Engineering

De-Bugging/Troubleshooting Test Plan/Test Cases System and Module Test Resource Management

Documentations & Presentations Software Quality Standards NOC Implementation/ISO Process Management

EXPERIENCE

Network Implementation Project Manager – Brightspeed – Present

Project manage high speed interface construction projects for the southern North Carolina region utilizing 100% external staff/contractors. Majority of projects upgrade existing telecom central office and remotes to latest technology to provide fiber to the premise, tower, home and business evolution needs.

Assist in acceptance testing of ISP and OSP projects to ensure quality.

Monitor work in progress and schedules to ensure scheduled dates are met.

Direct contract personnel involved in ISP installations and OSP construction projects to ensure timely completion.

Verify and approve financials and invoicing to ensure the timely and accurate payment of contractor invoices.

Assist in formal pre-construction and/or pre-installation meetings with stake holders(DOT, Wireless Providers, Residential Developers)

Complete inspection of ISP projects completed for quality workmanship.

Work with Region Operations and other company personnel to coordinate cutover schedules of both routine and specific job orders.

Review material orders/receive schedules for job orders to ensure material availability.

Provide activity completion dates and revised schedules to Engineering and Regional personnel.

Network Engineering Systems Integration Test and Support Manager – Harris Stratex – Sept 2007 to Dec. 2010 (Facility Closure)

Responsible for KPI Metrics for Global Tier 3 customer support, Regional TAC teams and NOC implementation. Tier 3 support consisted of resolving issues globally in APAC, LA, EU, EMEA, NA with various networks ranging in size from 2 hops to 100’s. Daily conference calls and issue resolution to the CEO level. Management consisted of 5 local engineers and 12 field support engineers in global locations. NOC consisted of 21 employees 24x7. Integration of new product development activities utilizing local resource team and first office application lab testing and growth to support platform needs. Successfully tested multiple new products for interoperability and inclusion into network.

Responsible for managing OEM preferred vendor test and certification, technical compliance and learning management systems.

Responsible for Global Tier 3 customer support and Regional TAC teams’ effectiveness per KPIs.

Global Field Support manager responsible for SOW, site surveys, installations, commissioning, acceptance and issue resolution.

Helpdesk manager for Network Management System (NMS) providing Tier 1 to Tier 3 global solutions per KPI.

Led a Technical Seminars group providing global networking seminars on latest microwave technologies for the company.

Developed instructional workshops, design specs for a Pathloss type tool Star link.

Primed corporate Learning Management Systems (LMS) to provide global workforce career progression into TCP/IP and Ethernet backhaul.

NOC implementation hiring 24x7 staff, NOC Manager, SLA coordination and ITIL procedures for initial 15 microwave customers.

Experienced in tools as MS Access, Power Point, Excel, Frame maker, Publisher, Outlook, Visio, MS Project, Clear Case, PR Tracker, Jira

Understanding of NAT/PAT addressing schemas for SNMP message capture using various network management systems.

Consultant – Interoperability Test Engineer - Cisco Systems - RTP NC Nov 04 – Sept 2007

Provide test acceptance and support for interoperability testing of Cisco’s products. Maintained interface requirements to existing telecommunications equipment and software upgrades for new feature functionality. Addressed work requests to enable new product functionality and existing development activities to ensure successful product releases.

Manual and Automated Software Quality Assurance Analyst for new feature development.

Network, Traffic, Protocol and RF interference analysis mitigation.

in Circuit, Functional, Module test and Reliability Test Module design.

Integration of off the shelf devices to engineer military operations and urban training systems.

Customer quality improvement through root cause and failure mode analysis to the component level.

Hands on experience with Nortel DMS 100-500, DMS 10, Meridian Option 81c, Lucent, DACs Titan, Tekelec Eagle, Cisco Call Manager, Unity, HSX microwave and ACD facilities.

Product Integration Engineer - Anteon Corporation - Asheville, NC Jul 03 – Nov 04.

Integration engineering of military operations and training systems including operator’s workstation, remote node computers and resident product software to control high speed Ethernet devices for test exercises and development. Systems contained switching network, fiber optic coax multiplexers, video storage device and recording equipment to provide after action reviews and safety updates.

Performed integration and test verification of newly created prototype demo hardware on time and within budget.

Led the development of excel based project management system for import into MS Project.

Created a software development tool to facilitate corporate database requirements and job requirements.

Product Test QA Manager - Nortel Networks - RTP, NC June 98 – Dec. 02.

Led a team of 30 software verification engineers to ensure a distributed software architecture system met end user test performance expectations. Partnered with design and business teams to provide concise test strategies, systems operating procedures (SOPs), design metrics test coverage for product release expectations. Created test strategies earlier in business development reviews, provided reuse, existing infrastructure and cost to facilitate new product estimates. Implemented Gate processes, ISO criteria and continuous improvement to reduce test escapes and enhance test case mapping to problem reports for risk management. Identified test case mapping retest requirements to accurately forecast bug fixes and manage final compiles test activity forecasts. Matrix managed a global team in Ottawa, Maidenhead, France, Richardson and Germany.

Developed milestone metrics for corporate software development process to include Sanity, New Feature, Regression and Performance.

Successfully developed and evaluated performance criteria and measurement methods for Legacy and New Product Introduction.

Over 45 software releases successfully managed in a Waterfall and Incremental development environment. Knowledgeable of Agile/TDD.

First Office Applications Test and Customer Service Robustness team management which improved customer satisfaction by 35%.

Ranked third highest manager for employee satisfaction rating of the company.

Lab operations manager for Product Test and Customer Service consisting of vendor and company products.

Vault release manager for backwards compatibility, upgrades and new feature increments.

Software Verification Engineer - Nortel Networks - RTP, NC June 90 – June 98.

Participated in a global team environment with limited supervision to develop and implement software verification test strategies and plans. Led a team of technical consultants to provide software development and customer service robustness to resolve product defects in previous releases and address test escapes. Implemented a continuous product verification automated test concept environment to enable test verification early in the development cycle.

Played key role in identifying opportunities that shortened test cycle, time to market.

Provided 24/7 technical support to troubleshoot and quickly resolve customer issues.

Participated in Code reviews, Designer Test, Software coverage and mapping of test cases.

Developed Test Plans and Test cases to ensure product requirements are met.

Manufacturing and NPI Test Engineer – Customer Service – Nortel Networks, RTP NC May 84 - June 90.

Integral part of the software development team for a new front-end processor and compiler from prototype to product deployment. Participated in the first application of systems test for customer validation of software and hardware applications. Served as liaison and technical consultant to software development and manufacturing teams. Developed in circuit and functional test programs for the manufacturing facility printed circuit board troubleshooting. Created module tests using system software diagnostics and integration. Completed 150 chamber construction for Systems test reliability studies and customer delivery guaranteeing product performance under stress.

Worked with new technologies and process in a waterfall and incremental validation process.

Teamed with customers to write clear concise test plans and test cases to influence designer software validation.

Created automated test suites for the manufacturing test facilities.

Provided failure mode analysis and functional test coverage details.

Developed software programs written in Basic for In-Circuit Faultfinder tester.

Duties consisted of supervising 24 installers to complete the RTP Systems Test bed. Activity was completed ahead of schedule.

in Circuit, Functional, Module test and Reliability Test Module design.

Customer quality improvement through root cause and failure mode analysis to the component level.

EDUCATION

Electrical Electronics Engineering Technology, Danville Community College Danville, VA – 1978

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