Customer Service Remote

Steven S. Gross

**** *. ** ****** **, Apartment *327

Avondale, AZ 85392

Phone: 214-***-****; Email: *******@*******.***

EMPLOYMENT OBJECTIVE:

To obtain a position in Customer Service using my communications skills to support a company’s customer communication (e-mail, phone, or live chat) and increase customer retention.

PROFESSIONAL EXPERIENCE:

June 1995 - Present: Consulting - Ken Gross Enterprises, Inc., Avondale, AZ and Dallas, TX. Freelance Consulting firm whose mission was to provide effective and efficient strategic planning, marketing, advertising and media management direction to small-to-midsize businesses on a whole or part time project basis.

January 2004 to August 2009: Advertising Manager - Morgan Buildings, Spas, and Pools, Garland, TX. Manufacturer and retailer of portable buildings and spas. Company retail operation: 8 states & Canada, 28 showrooms and 3 factory outlets.

September 2001 to August 2003: Director of Marketing, Promotions and Community Outreach-“Cars For Kids” - Dallas/Fort Worth Can! Academies, Dallas, TX. A self-administered charity car acquisition/auction. Developed $10 million over 2 years.

March 1998 to September 2001: Director of Marketing Services - MediaPlus Communications, Inc., Fort Worth, TX. A boutique advertising agency.

August 1994 to April 1995: Account Manager - Runyon, Saltzman & Einhorn, Sacramento, CA. Marketing, advertising and public relations company.

June 1992 to April 1994: Account Service, New Business - Margulies Communications Group, Dallas, TX. Corporate Communications Company.

November 1979 to May 1992: Media Director- Champney & Associates, Dallas, TX; Champney de Mexico, Mexico City, Mexico DF. Full service 4-A marketing and advertising agency.

EDUCATION:

Bachelor’s Degree, Communications: Concentration-Broadcasting

Southern Illinois University, Carbondale, IL

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