Support Specialist Security

Michael Wichter

*** ***** ***. ****: 817-***-****

Aledo, Texas 76008 E-Mail: *****@*****.***

WORK HISTORY

Delek US Holdings (Jan 2021 – Jan 2023)

Sr. VMware Engineer for the Company

Work as part of the IT Infrastructure team as the Sr. Engineer / Architect

Perform site upgrades and rebuilds of VM ESXi Hosts, Servers and Storage devices (Included designing new environment networking environment to VLAN sperate out storage, VMotion and production traffic across the clusters and standardize across all sites)

Perform patching and upgrading on VM Environments using CLi and built in VCenter patching system

Assist with design and implementation of new environments, and existing environments for modernization of technology. Also lead efforts for new acquisitions and design new environments.

Lead decommission efforts of old domains and systems

Work with retail side business units to produce the IT results they need for success in upgrades, implementation and design efforts (new team formed for this)

Worked with Dell’s VXrail hardware as well as standard Dell server hardware of various models.

Matrix Resources (March 2020- Jan 2021)

Sr. VMware Engineer (Contracted to TierPoint)

Work as part of the MSE Engineering team

Perform upgrades for customer VM environment (5.5-6.7 upgrades)

Perform patching on customer VM Environments (6.5 and 6.7 patching)

Perform QAs for new customer site builds or resource changes in the environment and document results for DRaaS and VCloud solutions and VSAN

TekSystems (Nov 2019- March 2020)

Sr. VMware Engineer (Contracted to Colonial Savings)

Provide support for a multi-site VMware environment with Main and DR Datacenters

Perform system upgrades for Both VM environment (Hosts and VCenter) and Storage systems. (Pure and Dell Storage)

New VM environment Buildouts for test lab and DR site

Perform Brocade SAN fabric zoning, and HP Blade C7000 chassis work

Assist in Remote setup of clients for Pandemic lockdown

Elbit Systems of America (Jan 2015-Nov 2019)

Sr. VMware Engineer (Secrete GOV clearance) (IT special projects, Sr. Support and Redesign)

Provide support for a multi-site VMware environment with multiple Datacenters

Provide support and guidance for P2V migration efforts

Help establish VM standards for build out of VM systems as well as performance troubleshooting of production VM environment

Helped establish guidelines for VMware operations and Permissions access

Organize and develop a reclamation project to reclaim over 30TB of storage and 50% of CPU/memory resources from VM environment

Involved in Sr IT support on High level projects for GOV contracts (Secrete Clearances)

New site implementations

Update and redesign Datacenters for the company at their different sites

Remote site buildouts and updates

Special POC implementations

Provide main Infrastructure support for special secure projects

Rebuild and Upgrade VCenters and Hosts for production and test environments

Nationstar Mortgage (May 2014 – December 2014)

Sr. VMware Engineer

Provide support for a multi-site VMware environment with multiple Datacenters

Provide support and guidance for P2V migration efforts

Help coordinate Datacenter physical moves

Perform Decommission old VM Hosts and Guests

Help establish VM standards for build out of VM systems as well as performance troubleshooting of production VM environment

Provide training and guidance to Jr. Engineers

Assist with Compellent and Isilon Storage administration

GM Financial (July 2013 – May 2014)

Sr. Support engineer III (VMware Team)

Provide support for a multi-site VMware environment with multiple Datacenters

Re-engineer and resolve SRM issues in order to complete successfully the 2013 DR test

Upgrade VM environment and SAN storage environment at remote Datacenters

Perform Migrations of VM systems to new VM environment and Decommission old VM Hosts

Help establish VM standards for build out of VM systems as well as performance troubleshooting of production VM environment

Help implement new EMC VNX storage systems to replace the aging Dell Compellant SAN systems

Provide training and guidance to Jr. Techs and Engineers

Team supports 2100+ VM environment and growing monthly

Robert Haft Technologies (Feb 2013 – June 2013)

Contract to CalPortland (Sr. VMware technical consultant)

Provide support for a multi-site VMware environment

Virtualized multiple physical systems that were thought to be unable to be VMed (application wise)

Support a 200+ VM environment and growing as systems get virtualized

Troubleshoot and resolve storage related issues involving NAS and Dell’s Compellant SAN technologies

Design, install and configure and deploy VMware’s SRM for production DR recovery

Redesigned part of the VM environment and helped resolve performance related issues

RL Canning (May 2012 - Feb 2013)

Sr. Technical Site Consultant

Provide core infrastructure site support for new project implementation

Redesign existing site designs and help bring into enterprise level standards and processes

Document and development better Change Control procedures for local site support

Implementation of new SAN storage arrays along with new QLogic switches and new blades. This includes ground up configuration, trucking to existing fiber switching, and zoning systems as well as developing a new standard for zoning and configuration of fiber connected devices.

Developed new Management network for all remote IP management devices and connected and reconfigured for new network as well as documentation for new connections

Design next year’s budget project needs to include capacity management, DR solution, Core Switching upgrades and new HP Blade chassis installation and configuration.

Work with Local application engineers to help develop a better process for deploying forward customer facing systems.

Redesign current VM environment and upgrade to new standards as well as migrate existing systems into new VM environment.

Build out 2 new VM environments and configure for production, dev. and testing uses

Provide Windows sever administration support and assist with DR solutions’ for newly deployed systems

Administrator user accounts and access to newly build systems and resolve share access issues

Assist with support windows 2008R2 and Active Directory access

Planned and Migrated main Honeywell environment from local site to main datacenter in AZ

SAIC (Jan 2012 – May 2012 )

Sr. VMware Administrator (Stepping into Team Technical Lead Roll) (Position was moved to Florida)

Provide support for 1600+ Server systems (1100+ are VM) and assist System Administrators with upper level troubleshooting

Assist with migrations of P2Vs and migration of systems from existing VM environment to VMware Cloud

Help set up standard and policies for new environment and help guide to a more enterprise level support model

Help resolve performance issues and resource allocation problems in the VM environment

Develop capacity management standards for VM systems

Organize trouble ticket queue and ensure all cases are assigned out for team (tech lead)

Support sys-admins with OS upper level support and performance troubleshooting Windows 2008 (and R2)

Citi Group (Contractor for Apex) (July 2010 – December 2011)

Sr. VMware Consultant (Tech Lead)

Provide VM host and guest support for a 2800+ Host and over 85,000 Windows and Linux based guest environment with 35,000 of the guests being VDI and the remaining being various sever systems for multiple applications and databases

Troubleshoot and resolve VM Host and Guest performance related issues

Troubleshoot and resolve VM Host and Guest connectivity related issues

Worked with Vendors such as VMware, HP, IBM and Microsoft to trouble shoot production issues when needed and determine root cause to resole issues.

Help ensure over allocation resources and scheduler contention issues are monitored and resolved

Monitor NAS Datastore spacing and ensure it is not over allocated nor fully consumed

Work with project management on resource additions to VM guests and provide performance testing and tuning

Help monitor and ensure latest version of VMware tools is properly deployed to all guests

Work in QIP to update DNS and IP changes of the VM systems

Work with Migrations team to help migrate systems from over allocated to new clusters

Work with Migrations team to help perform P2V and V2V migrations

(Lead tech duties) Monitor and control work loads of 13 techs. Ensure tickets in queues are properly being addressed. Handle escalation issues and other tech related details.

Baylor Health Care System (June 2007 – July 2010)

Enterprise Server Engineer II Sr.

Managed enterprise level projects from start to completion as well as projects for security related issues to ensure compliance with HIPPA standards

Helped with system design and build out of new ESX hosts and clusters

Implemented new solution for P to V migrations and provided support for the VM infrastructure

Performed host and cluster upgrades from 2.5 to 3.5 version so f VMware.

Helps architect layout and design for new VM clusters

Document and maintain process standards for Server Team

Assist with Imagine deployment of servers and VM systems

Core and Sr. level server support of a 1500+ server environment including multiple site locations

Perform and maintain sever inventory list and track asset management

Ensure End of Life and End of Service systems are updated or migrated to new systems and decom old systems

Administration of the Active Directory, Directory Security Services, DNS, DHCP, Print services and more

New Server System installs, repairs, and configuration (ensuring corporate standards are utilized)

Migration of servers from Physical to a Virtual system in an existing VM environment

VM farm migrations (cold and hot) from 2.5 and 3.0 to 3.5x VM Farms

ESX VM Host migration and decommissions and new host instillations

Creation of new VM servers for new or current projects in an existing VM environment

Trouble shoot and help maintain an Existing VM environment

Project manage team level tasks to ensure completion and quality of work

Engage with vendors when needed for problem resolution and server support

Review and design better solutions for existing/new processes involving the Server Support Team

Develop and document new procedures for support and configuration of server systems

Migration of branch site servers to datacenter(s) as well as decommissioning, or migration to new hardware in DCs as well as to VM via P to V migrations

TSM Backup wintel client installations, support, troubleshooting of 1500+ servers are backed up nightly on all wintel systems

Train Level 1 engineers on MS clustering (and clustering of sql), TSM, and standard support procedures

Allied Pilots Association (Dec 2006 – June 2007)

Network Engineer

Provide all network infrastructure support including backup systems (Netbackup), servers (hp, dell, windows 2000, and windows 2003) and routers (Cisco)/switches (HP Procurve)/firewalls (Watchguard) (engage venders when needed)

Provide Complete network administration across the entire Windows Server (active directory, exchange, DNS, WINS, TCP/IP, Group Policy, File share permissions, User accounts) environment

Assist the application/web developers with any server support required.

Develop, design and over see all infrastructure projects as well as ensure future growth needs are meet

Ensure security is properly setup across the domain and provide feedback to management about changes that need to take place in order to offer the most stable and best performing network from the existing hardware, software and applications to changes required for future expansion

Citi Assurance Services (A Division of CitiGroup) (Sept 2004 – Dec 2006)

Sr. LAN Administrator

Provide support for onsite StorageTek SAN Systems (FLX240 and FLX380) including server migration, infrastructure design and complete implementation and maintenance as well as switch zoning, fabric design and layout and design an on-site recovery to resolve a data corruption problem to our business-critical systems. The Solution can have a data drive back up and operational in less than 1 hour. (Data will be from earlier evening) Also support the STK L180 fiber tape library

Support and over see all major infrastructure changes to local and remote networks

Administer and support Veritas Netbackup, MS Active directory, MS Exchange, core Microsoft Server support (win2k and win2k3), and file and print sharing services and general network services

Migrate and implemented new Antivirus solutions (Migration of McAfee AV 4.5 and EPO 2.5 to AV 8.0i and EPO 3.5.1)

Troubleshoot and resolve various network related issues

Monitor, create and perform backups and restores on Veritas Netback4.5 and 5.1

Design and currently working on implementing an off-site solution for SAN to SAN replication from on-site and off-site systems to ensure all business-critical data is secure in case of a disaster.

Provide support for a MS Clustered system

Built and migrated from an old RightFax 8.5 server to a new server and configured and deployed a RightFax 8.7 system

Disaster recovery, SAN solutions and design for multi-production environments

Designed, tested, Installed, configured and implemented a new 64TB Storage solution that allowed us to migrate off old storage to new storage solutions which also involved 3 Wintel clusters and 4 standalone wintel systems

Countrywide Home Loans (July 2003 – Sept 2004)

Network Engineer 1

Enterprise Server Engineering Level 1

Working the 3rd shift for over a year with the responsibility of overseeing 1200 servers

Build and rack multiple types of Compaq/HP servers in a 1200+ wintel server environment

Configure and install OS on each server racked setup. Work with application teams to gain security access and basic administration of security settings.

Troubleshoot and replace bad hardware, including system boards in servers

Basic server administration for applications teams and configure access the servers for them.

Troubleshoot network/software and hardware server related issues

Monitor, create and perform restores on various Veritas backup systems, including utilizing an L700 tape library

Interact with HP direct Level 3 support for in-depth related issues, including cluster hardware repair

Burlington Resources (April 2001 - July 2003)

Support Analyst (iPAQ Support Lead Technician and Desktop Lead)

Provide Technical support for clients

Assist Network Team with Desk side relates issues

Basic user administration for user password resets, and folder directory access

Provide application support and troubleshooting for end users

Assist in testing new products and product roll out

Provide support in a given SLA time frame

Re-image of desktops as needed and offer solutions for clients as needed

Monitor support call Que to ensure proper support is met and provided in the required SLA time frame

Assist clients in researching new products to be ordered to determine the best options when ordering equipment

SCT Corp. (April 2000 - April 2001)

Jr. LAN Administrator (Contract for Dallas County)

Provide Technical support for clients

Clear passwords and work closely with network engineers to resolve issues

Client side desktop support for clients in a Novell environment

Assist others in trouble ticket resolution

Monitor trouble tickets to ensure proper repairs are completed in a timely manner

Provide support to high profile clients (County Commissioners, Judges, District Attorneys)

Assist in testing of new products for the clients

Installation of new Dell PCs on to the network

Assist in creating new images for the new model Dell PCs to be used

Troubleshoot network related issues

Train Desktop and helpdesk personnel in repair, maintenance and troubleshooting of PCs and printers

Assist clients in researching new products to be ordered to determine the best options when ordering equipment

Assist clients in the installation of new software

Assist with some VPN testing and solutions

Bravo Technical Services (January 2000 - March 2000) (End of contract)

Help Desk Support Specialist (Contractor for I2 Technologies)

Provide technical support for in-house users

Assist NT Group when needed

Provide basic training to new end users

Train others in my department with any new solutions to problem resolutions

Excel Communications (July 1999 – January 2000)

Network Backup Administrator (Systems Engineer 1)

Use Internet Explorer 3.2/4.X/5.X and Netscape Navigator in intranet trouble ticket software systems

Upgrade servers from Arcserve 6.5 to 6.61

Ensure proper backups are performed over wan using WinNT, Novell

Restore data that was lost or researched using Archserve 6.5

Organize and coordinate scheduled and special backups using Archserve 6.5

Organize backup tape storage and send tapes off site

Handle Terabytes of data backup a day and oversee proper operations of daily archives

Bravo Technical Services (June 1999 - July 1999) (End of contract)

Helpdesk and Desktop Support Specialist (Contractor for SW Bell Yellow Pages Dept. Support Group)

Repair Dell Laptops (replace main board, displays, cases) and re-install all software, (WinNT4.0, Office 97)

Repair Dell and Compaq desktops and install software (same as laptops)

Ship, receive and track parts

Provide phone support to in-house users as needed

Ascent Management Corp. (July 1998 - June 1999)

PC Support Specialist

Troubleshoot network related issues and problem solving

Using TCP/IP, IPX, Netbios, DHCP, DNS for networking

Operate remotely using PC Anywhere for windows

Support 300 user network

Install & troubleshoot PC’s on the network,

Install software such as Windows 95/98 NT4.0, MS Office 97 Pro, Mainframe emulation software

Install Y2kUpdate patches & test hardware for Y2K compliance

Provide 2nd and 3rd level support to the users

Repair and rebuild PC’s as needed

Perform hardware upgrades

Inventory PC components

Liquid Technologies Distributors (February 1998 - July 1998) (Business closed)

Technical Department Manager for a North Dallas PC Retail/Wholesale Store

Train and manage other employees in a technical environment

Build, repair, upgrade and assist in selling PC’s and related peripherals

Design, install and setup MS Windows 95/98 & NT4.0 Networks

Install CAT 5 UTP network cabling

Provide customer service including on-site support

Manage and assist help desk support

Com-Sys (July 1997 – February 1998)

PC Hardware and Network Support technician

Provide on-site support for hardware, operating system and networking problems

Build, repair, upgrade and assist in selling PC’s and related peripherals

Install and troubleshoot MS WIN95/98/NT4.0 and most related software packages

Install CAT 5 UTP network cabling, install and maintain workstations on Novell, Windows 95 and NT networks

MILITARY SERVICE

United States Marine Corps.

Active Duty: August 1991 - February 1996

Reserves: February 1996 - May 1999

Duties included: Upper level technician for Aircraft Hydraulic/Pneumatic systems, Physical Security Force leader (Swat) and other Details service related details and duties.

U.S.M.C. Honors: Overseas Service Medal, National Defense Medal and 2 Good Conduct Medals for six years service (Awarded every 3 years).

COMPUTER SKILLS

Operating Systems and Applications

Key words: VSAN, ESXi 7.x, VCenter, VMotion, HA, DRS, Clusters, Data Center, Patching, CLi

Build out and deploy VMware 3.x to Current Version hosts, clusters and VCenters

Setup and configure and deploy VMware’s SRM (Site Recovery Manager) for DR solution

Build out and support of Windows all MS windows operating systems (server and workstation)

Network experience of TCP/IP, Wins, DNS Administration and support

Administration/support experience in a virtualized environment using VMware ESX 3.0-current and VMware’s Virtual Center

MS Clustering

Active Directory

Experience installing operating systems in a virtual environment

Experience with multiple different enterprise backup and restore/recovery software solutions to include BackupExec, Netbackup, TSM, and Acronis

Experience with multiple different Antivirus products

MS SQL core server support and cluster support

Very Basic MS Exchange (2k, 2k3) administration (low level administration and support)

MS Office Products (95-current)

Ftp Server and clients (several different ones)

NTFS Security specialist

Knowledge and understanding of NFS, DNS and some LDAP technologies

Knowledge and understanding of GPO and windows directory security structures

StorageTek SANTricity 8.X and 9.X

Real VNC, RDP, Remote Administrator, and other various remote connection services

HARDWARE EXPERIENCE

Dell, IBM, and HP Server system support experience including various non-braded systems

XVRail

Pure Storage

EMC Storage

HP Storage

Dell Storage

Cisco UCS Servers

Cisco UCS Blade chassis

Qlogic Fiber switches

Brocade fiber switches

Dell and HP Blade typologies and Cisco UCS Blade technology

System design & parts acquisition

Various Server hardware instillation, support, and troubleshooting

High volume PC repair, building and upgrading

System construction & testing

Installation of add-in boards and resource conflict resolution

Network (CAT5/6) cabling instillations

Windows server and workstation setup/installation and phone & on-site support

Imaging software onto repaired PC’s

New technologies, testing and troubleshooting of demo hardware and software

Training new end users in daily operations for maximum work performance

PDA support including part replacement for Compaq iPAQ3650/3750/3800 series devices

Network problem resolution

StorageTek B2xx/FLXxxx SAN Storage systems

StorageTek L180 Tape Library

EDUCATION

VMware training from 4.0 to 6.5 versions of VMware environments over the years

Qlogic Fiber channel certification

VMware Vsphere (4.1) Troubleshooting training from Global Knowledge

Cisco UCS Training

StorageTek FLX200-FLX300 series Administration and Support training -2005

Windows 2003 Server training – 2004

Network+ Training/cert - 2003

A+ Certification - 2002

Internet and Web Development courses at Tarrant County College – 2001

Intro to Computer Applications at Tarrant County College – 1997

Arlington Lamar High School Grad yr. 1990-1991 (Basic Diploma)

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