Management Associate Sales Service

NOORIE SHAMAN ROSY

Contact No: +(91-812-***-**** E-Mail: **************@*****.***

LinkedIn: https://www.linkedin.com/in/noorie2227/

PROGRAM MANAGEMENT & OPERATIONAL ANALYST PROFESSIONAL A versatile professional with over 3.6 years of expertise in Operations with a Customer-Centric Approach. A dynamic and self-driven professional with an outstanding ability to manage multiple assignments. CERTIFICATIONS

Data Analytics Bootcamp Certification of Completion by Alexander Freberg

SQL - MySQL for Data Analytics and Business Intelligence from UDEMY

Tableau 2022 Training for Beginners from UDEMY

TECHNICAL SKILLS

MS Office (Word, Excel, PowerPoint), SQL, Tableau, Python OCCUPATIONAL CONTOUR

UNACADEMY Jan 2022 – Nov 2022

Program Management Associate, COO’s Office

Reviewed and audited the courses, producing analytic reports based on the results

Examine the data and creating dashboard to figure out where is the problem and which methods are best to analyze it

RELEVEL BY UNACADEMY

Category Management Associate

Sourcing the content creators & educator’s domain & ensuring their payout every month

Negotiating and closing the contracts with content creators and educators

Handling operations, quality & process side to maintain the flow of onboarding procedure CUE LEARN PRIVATE LIMITED (CUEMATH) May 2021 – Jan 2022 Category Associate (Operations)

Contributing to cluster growth by managing 300+ educator partners

Also worked as a bridge between learners and the educators by managed escalations, ensured customer satisfaction, process and TAT adherence, streamlined processes and increased the CSAT by 75%

Managing the Performance Monitoring and Exit Operations for educators with data management, quality audits and root cause analysis.

Driving several online campaigns which resulted in improving renewal rate and referrals by 80% CUE LEARN PRIVATE LIMITED (CUEMATH) Jul 2020 – Apr 2021 Business Development Associate

Approaching prospects through cold calling and analyzing customer’s requirements and suggest them appropriate solutions

Building and maintaining the customer relations, achieved a NPS above 88%

Provide after-sales service and generate leads from existing clients via referrals COGNIZANT SOLUTIONS PVT. LTD. Jul 2016 – Apr 2017

Graduate Trainee

Proactively handled network ticketing and server-related issues

Managed client’s escalation emails and provided resolution within specified TAT

To provide remote assistance for quick query resolution ACADEMIA

Master of Business Administration (MBA) in Marketing with CMS Business School, Bangalore- 2020

Bachelor of Science (B.Sc) Guru Nanak College, Chennai- 2016

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