Customers, Management, Payroll, Time Management, Leadership

Briana Johnson

Customer Service Professional

Marietta, GA 30067

470-***-****

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SUMMARY

Personable & dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an upbeat & positive demeanor, polished communication & organizational skills. Results-driven with a passion to maintain customer satisfaction & cultivating relationships that increase business profitability & contribute to company success.

EXPERIENCE

COVID Clinic, Remote - Sr. Team Lead

January 2021 - January 2023

● Handle escalated calls from Patients regarding test results

● Train new & current Representatives

● Measure call quality through call monitoring & provide feedback during call calibration sessions

● Monitor metrics & provide monthly reports to Executive Leadership Acacia Tree, LLC, Remote - Customer Service Team Lead May 2020 - December 2021

● Answer incoming calls from individuals requesting short-term loans

● Review & verify identity, employment & financial statements for underwriting approval

● Mentor & assist with training of new hires & current Representatives

● Assist Management in lead generation & marketing campaigns

● Provide feedback to Management for performance evaluations LendValley, Remote - Customer Service Representative II October 2018 - March 2020

● Answer incoming calls from individuals requesting short-term loans

● Initial review of paperwork prior to submitting for approval

● Resolve issues with current & potential Customers EDUCATION

Olive Harvey College, Chicago, IL- Accounting

November 2019