Customer Service

Alana Lucier

Orlando, FL *****

(Mobile) 689-***-****

*************@*****.***

Results-driven Merchandiser with more than more than 4 years of experience logged in the retail industry. Successful attainment of sales goals by tracking, ordering and supplying high-quality merchandise to fit both in-store and customer needs. Creative merchandising approaches that specialize in any product placement and marketing material promotion. Extensive knowledge of technological advances and trends.

EXPERIENCE

Twisted Root Bar - N/A seasonal work

Practice in drink preparation and on going stage presence for event nights.

Universal Studios Orlando, Orlando, FL— Merchandiser July 2020 - Nov 2021

Arranged items in favorable positions and areas of store to attract customers and optimize sales. Assisted in gathering and moving materials and equipment for assigned displays. Monitored stock to maintain sufficient quantity of featured product. Printed labels and tags for for-sale merchandise.

Organized engaging front-facing displays to capture customer interest and drive revenue growth. Updated seasonal displays for windows and mannequins to highlight current product lines.. Esporta Fitness, Orlando, FL — Front Desk

March 2020 - July 2021

Handled payment processing and provided customers with receipts and proper bills and change. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Big Lots, Orlando, FL — Floor Associate

April 2019 - May 2020

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Counted cash, made change and stored coupons to keep organized and balanced cash register drawer. Walmart, Boca Raton, FL— Sales Associate

Feb 2018 - Mar 2019

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sold various products by explaining unique features and educating customers on proper application. Built and maintained relationships with peers and upper management to drive team success. Answered incoming telephone calls to provide store, products and services information. Vans, Coral Springs, FL— Sales Assistant

May 2016 - Jan 2018

Accepted and completed cash, check and credit card payments. Fostered relationships with customers to expand customer base and retain business. Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Received and processed product returns and coordinated disposal of defective or broken items. Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge

EDUCATION

Marjory Stoman Douglas, Parkland, FL — Highschool Diploma May 2018.

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