ABAD CASTRO

San Tan Valley, AZ ***** • 347-***-**** • advnl1@r.postjobfree.com

DATA ANALYST- ACCOUNT MANAGER

Senior Marketing Manager • Data Science. Information Systems. Project Analyst • Data Analyst •Working Knowledge of ETL Process• Cross-Functional Communication •Data Management• New Hire Training •Knowledge in Service Now

WORK EXPERIENCE

American Express, Phoenix, AZ March 2018 - present

Data Analyst- Account Manager

●Contributed to KPI reports through data assembly.

●Increased data accessibility with scheduled reporting.

●Contributed to the development of systems and procedures that are both cost effective and meet the relevant business requirements.

●Lead or participated in providing technology initiatives for simple to moderately complex business problems within technology business systems.

●Provided feedback for newly implemented and existing software tools.

●Work experience in .NET and C#

●Trained new employees, helping 20% of new hires become top performers.

●Experience with working on different variations of Agile projects.

DriveTime, Mesa, AZ Jan 2016 - March 2018

Training Coordinator

●Trained new employees on how to qualify customers.

●Implemented innovative strategies to qualify customers.

●Trained existing employees on how to qualify customers.

●Scheduled employees/workforce management.

Target, Gilbert AZ Nov 2015 - Jan 2016

Lead Backroom Clerk

●Delegated staff with stocking inventory within specified locations.

●Delegated staff with stockroom productivity flow.

American Signature Furniture, Decatur, GA March 2014 - Sep 2015

Sales Advisor

●Answered product and service questions while educating clients on other products and services.

ClearCall Solutions, Chandler, AZ Nov 2012 - Feb 2014

Leading Sales Representative/Trainer

●Trained new hires on how to properly handle inbound callers.

●Fielded caller questions regarding needs to recommend tailored solutions.

●Enhanced team effectiveness and supported team decisions.

Acquinity Interactive, Gilbert, AZ May 2012 - Oct 2012

Supervisor

●Increased call monitoring effectiveness by collaborating with the quality department.

EDUCATION

Kingsborough Community College, Brooklyn, NY 2003

Associate Degree, General Studies

TECHNOLOGIES & CERTIFICATIONS

Technologies: SQL, C#, .NET, HTML, CSS, JavaScript, ASP.Net MVC

Certifications: TrueCoders, Web Developer Certificate

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