Objective

Health Care and Customer Service professional with 20+ years-experience in delivering superior client care in various business arenas. Looking to securing an upwardly mobile position within a health care organization where my extensive knowledge and well-versed skill set would be utilized to ensure accurate and timely responses to all customer inquiries, cares, and concerns.

Professional Strengths and Key Skills

Outstanding Multi-Tasking Ability

Microsoft Office

Excellent Communication Management

Exceptional Logistical & Project Planning Skills

Proficient Relationship Management

Superior Problem-Solving Abilities

Experience

LabCorp, Inc. – New York, NY 12/2021 – Present

Route Service Representative

Prepare biohazardous specimens and containers for delivery to and from various doctor’s offices and medical clinics. Proficient logistical planning allows for timely/accurate transporting of vital specimens, medical reports and medical supplies as needed throughout the New York metropolitan area.

Daily use of scanning device to log all biohazardous material. Establishes and cultivates solid working relationships with medical doctors, service representatives and a plethora of clinical staff. Handling and disposing of waste and used materials in keeping with prescribed safety standards.

Quest Diagnostics – Teterboro, NJ 02/2016 – 8/2021

Advanced Driver 11/2018 – 8/2021

Learned more than forty different routes and continuing to learn more routes. Training RSRs on the routes currently familiar to me. Utilizing my customer services skills. Making certain that the company’s vehicle is clean and safe to drive. Maintaining OSHA’s requirement in transporting bio-hazardous materials.

Specialty Driver 05/2018 -11/2018

Learned various routes for delivery in order to back-up the other drivers whenever they called out for the day or scheduled off for vacation.

Route Service Representative 02/2016 – 05/2018

Prepared and separated biohazardous containers for delivery to doctor’s offices. Transported specimens and supplies as needed. Delivered medical reports to doctor’s offices. Utilizing the Handheld scanning device to log all biohazardous material.

Avis Rental – Newark, NJ Corporate Transporter 08/2015 – 01/2016

Interstate transporter of vehicles scheduled for maintenance and bodywork. Delivering vehicles to rental agencies to fulfill their stock of rental cars.

The Parking Spot – Newark, NJ Valet/Cashier 02/2013 – 06/2015

Greet guests upon in-take; input all guest information into logging system. Park cars in designated areas. Retrieve vehicle before guest arrival and ensure the guests are pleased with their vehicle stay. Reconcile key inventory. Validate all guest stays, applying all coupon and corporate discounts. Reconciling vehicle inventory and settle all credit card accounts.

Cavalry Staffing – Newark, NJ Vehicle Transporter/Lead Driver 05/2012 – 05/2015

Responsible for: Safely transporting vehicles for major car rental agencies to designated locations within the Tri-State area; providing correct vehicles specifications to each rental location; interacting with rental agency management to move vehicles quickly and efficiently between locations; and leading a team of ten drivers, ensuring the safe delivery of vehicles.

O.E.M – East Orange, NJ Volunteer 04/2009 - Present

The East Orange Office of Emergency Management coordinates the plans and operations of the various components of the emergency operations plan; police, fire, public health, emergency medical service, public works, public information, emergency warning system, C.E.R.T.

Education

Technical Career Institute Industrial Electronic Technology 09/2000 – 06/2002

New York, NY

West Side High School College Preparatory 09/1983 – 06/1987

Newark, NJ

Skills

Microsoft Windows; Microsoft Office: Word, Excel, Outlook, and PowerPoint. Lotus Notes, Microsoft Explorer; Internet Explorer; OSAS System, and IDX. Certified Forklift Operator. OSHA Certification.

References furnished upon request